IT Support Technician Apprentice London, England
Job description
You don’t need to go to university to kickstart your career!
Do you want to be earning whilst you are learning and keeping up to date with the latest technology?
By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:
- CompTIA A + (Exam 1 and 2)
- CompTIA Cloud Essentials +
We are recruiting on behalf of a well-established IT Support and Managed Service provider based in London, N1 7GU, where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!
About the role:
We are looking for enthusiastic, flexible, and reliable 1st line IT Support Engineer apprentice to join our growing IT Support team as a 1st line IT Support Engineer and support our customers.
Joining our team of experts will help you grow your technical knowledge on networking, security, cloud services, get involved in IT project and give you a wide exposure on various technologies and tools we use.
You will be a key member of our team as a first point of contact of our technical support lines. You will be working in a busy office and duties as a key member of our team as a first point of contact of our technical support lines. Your activities include the following under the guidance of Helpdesk Engineers.
What you will be doing:
- Provide Telephone, Remote and in house support starting with raising a ticket, and hand onto first leading to second line support. In time, taking on more direct responsibilities as appropriate.
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Provide 1st line support to technical customer queries via phone, email and face-to-face contact including
- Requirements gathering
- Incidents qualification and recording to ticketing system
- Initial investigation
- Provide office-based configuration of hardware and software for new build PCs, prepping them for site install.
- Carry out basic office duties which can include receiving deliveries and helping the team, but also to accompany engineers to site for site-based training.
- Assist site engineers with installs and network deployments
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Key tasks:
- Answering IT support calls from helpdesk phone line
- Understanding user requirements, qualifying request, logging request in our ticketing system
- Troubleshooting first line technical issues
- Assisting the technical team with PCs set ups
- Assisting with ongoing monitoring tasks
The training you'll be provided with:
- Comprehensive onboarding
- Level 3 Information Communications Technician apprenticeship standard
- Training for all pathways of your IT career (support technician, network technician, digital communications technician)
- Specialising in a portfolio of evidence for the Support Technician pathway
- Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
- e-learning training materials
- Bi-weekly virtual classroom training on the CompTIA vendor qualifications
- Monthly work-based coaches visits and competency checks
- Primary Goal Support desk for technical support
You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!
As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.
We are looking for someone who:
- You will need to demonstrate good clear communication and customer service skills, especially over the telephone.
- Highly organised and focused.
- Hold an interest in Computing and changes in the IT industry.
- Determination to provide fast, high-quality support services.
- Committed attitude towards a first-class customer service
- Clear written and verbal communication skills.
- A technical understanding of PC's and common operations.
- Knowledge of Windows 10 & 11 Operating Systems.
Working Week:
Monday to Friday 37.5 hours per week.
Salary:
£13,000
Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.
Expected Duration:
15 months and 4 Months End Point Assessment
Where a Primary Goal apprenticeship can take you:
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our higher Cyber and Digital apprenticeship programmes.
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
PLEASE NOTE that we will require a copy of your personal CV.
When completing your CV, please consider the job description and the role you are applying for.
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