IT Support Technician (12 month FTC) London, England
Job description
Who are we?
Nice to meet you, we’re Indicia Worldwide. We are a global data and technology led marketing agency who work with some of the world’s biggest brands.
We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.
Indicia Worldwide is the product of three successful businesses, brought together by our parent company Konica Minolta in 2017. The vision was, and is, to create new value across the remit of marketing for our clients.
What you’ll do:
- Give excellent service and strengthen the vision of our IT Department
- Provide 1st & 2nd line IT support to Global Indicia Worldwide users
- Positively represent the department through direct contact with internal customers and on occasion some suppliers
- Ensure all Audio-Visual devices in the meeting rooms are in full working order
- Be involved in various 2nd line projects
- Perform both basic and advanced troubleshooting tasks
- Resolve service requests such as processing new starters/leavers, installing applications, access requests, mobile device management
- Ensure service desk tickets are checked regularly, logged, updated, and resolved within SLAs
- Update department documentation
What you'll bring:
- Experience in a previous IT support assistant role or IT service desk role
- Extensive knowledge of software & hardware troubleshooting
- High level experience and good knowledge of using Microsoft Windows 10 and 11, Mac OS Environment, Mobile Device Management
- Windows Autopilot / Intune experience
- Understanding of networking principles
- Experience with user management within Windows Active Directory, password management, mailbox management, permissions management etc.
- Ability to support a range of networked peripherals, including printers and AV equipment
The softer skills that we believe, will help you thrive in this role:
You'll be working in a friendly, fast-paced environment, providing IT support both face-to-face and over the phone/video. This means, we are looking for someone who is a team player, has a can-do attitude, and most importantly someone who is confident in speaking to people of all levels.
- Confident in building and maintaining business relationships
- Excellent interpersonal and communication skills
- Advanced attention to detail and accuracy
- Able to work under pressure and in time constraints, holding strong organisational skills and the ability to handle a busy workload
- An approachable, flexible and professional attitude with the ability to effectively explain technical issues and provide an excellent standard of customer care
Role Requirements:
This role will involve working in our London office (Holborn) five days a week, however, occasional travel to our other offices may be required
