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IT Support Specialist - London

About the role:

Your main focus will be to support our London Trustpilot employees with their internal technical needs. In doing so, you will be part of a global team handling IT Tickets for Trustpilot offices, though mainly London and Edinburgh. You will play a key role in a two person team working in the London office supporting the day to day operations that ensure our hardware and software systems are running seamlessly. You love to offer assistance in fixing the issue at hand, no matter how small!

You will:

Provide 1st and 2nd level Internal IT Support using our ticketing system
Assist with onboarding and training of new users
Install, test and configure new workstations, peripheral equipment and software
Manage laptop/desktop setup and deployment for new employees using standard hardware and software
Troubleshoot and maintain conferencing system and printers
Create and update knowledge base articles both user-facing and internal
Assist in office moves/renovations

Your profile:

A solid understanding of and experience with IT support in an international organization
Ability to troubleshoot network problems at the desktop level
3-5 years of experience working in an on-site IT support role
Ability to work on your own collaborating with team members remotely
Experience with Azure AD, Windows 10, macOS, laptop provisioning, headset/audio troubleshooting, Google Suite, and Zoom. Cloud experience is a big plus
The environment is fast-paced and we set the highest standards for ourselves. You need to thrive in this kind of environment
Great interpersonal skills – you know how to connect with people and have strong communication skills
Your approach to work is structured and with a positive, service-oriented attitude
You are fluent in both written and spoken English

We offer you:

The opportunity to be a key player and build your career at a rapidly expanding, international global technology company
Opportunities to learn from the best and develop your career
Great colleagues and a supportive work culture
Great location in central London.

Application:

To apply for this position, please submit a CV in English and a cover letter in English, telling us why you are perfect for this job.

About Trustpilot

At Trustpilot, we're passionate about our mission to inspire ever-improving experiences for everyone. Working here's an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced, and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.

And let's not forget the Scandinavian work-life balance — we work hard every day, but we also take the time to catch up with colleagues over a game of football, a cup of coffee, or maybe grab a beer after work.

Want to know more about Trustpilot culture? Check us out on The Muse

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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About Trustpilot

At Trustpilot, we're passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we're a place to connect with and influence businesses. For companies, we're a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of table tennis, a cup of coffee or maybe grab some food after work.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

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