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IT Support Specialist Gatwick, England

Nestle

Full Time Gatwick, England 21548 - 28924 GBP ANNUAL Today

Job description

Position Snapshot

Business Area: Nespresso
IT Support Specialist – 12 month fixed term contract
Location: Gatwick - Hybrid working
Attractive Salary + potential bonus + fantastic benefits

This is a full-time temporary opportunity, but we are always open to discussing individual’s flexible working needs so please speak to use during the recruitment process to understand what this could look like for you.

Position Summary

The Nespresso team are recruiting for an IT Support Specialist to join our IT team where you will be responsible for the day-to-day support of ERP (Nessoft) to ensure business continuity and operational efficiencies. You will need to be able to demonstrate a strong ability to identify, analyse and solve problems as well as strong leadership skills and the ability to delegate tasks effectively. The role will involve budget and compliance management, and project planning.

A little bit about us

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector; providing the very highest quality coffees that can be enjoyed in the comfort of consumers' own homes and out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful and sustainable approach to how we produce and market our premium coffee capsules and machines.

From sourcing through to recycling, sustainability is at the core of Nespresso’s business, which is why every cup of Nespresso coffee will be carbon neutral by the end of 2022. Nespresso sources 93% of its coffee through its AAA Sustainable Quality™ Program, with almost half also certified with Rainforest Alliance or Fairtrade. Nespresso capsules are created from aluminum, an infinitely recyclable material that is recirculated into the aluminum supply chain.

With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 81 countries and counts over 13,000 employees worldwide. Nespresso UK&ROI – a certified B Corp™ – operates 45 boutiques, as well as an e-Commerce platform, delivering barista-level coffee experiences of the highest quality to both at-home and professional customers across the United Kingdom and the Republic of Ireland. To learn more visit www.nespresso.com.

A day in the life of an IT Support Specialist …

Your key responsibilities will include:

Day-to-day support of Nessoft:

Identifying hardware and software solutions
Troubleshooting technical issues - Speaking to colleagues to quickly get to the root of their problem
Ensure that IT applications documentation is kept up to date and in line with best practices from HQ and Local IT team
Ensure that local IS roadmap is communicated effectively to the team and work cross-functionally to align activities to business teams

Ensure operational efficiency

Support the Applications Team in achieving operational efficiency through regular alignment meetings and deadline setting
Work cross-functionally to ensure continuous improvement
Manage system outages and changes effectively to ensure minimal impact on the business

Compliance, security and internal controls

Support IT Manager in compliance activities (CTA, Cloud, ICSAT, GDPR, PCI), ensuring a high level of compliance within the market, aligned with HQ.
Support IT Manager in delivering a robust security policy for the business.
Take the lead in the internal controls process, working closely with Internal Controller to ensure robust controls are in place for all Nespresso applications.
Lead the Applications Team in creating Standard Routines (SRs) for all internal control processes.
Support IT Manager in managing audit requirements.
Drive security awareness within the business to cover data security and processes

Technical management of short-term IT and business projects
Testing process owner (MAT)
IT asset management
Responsible for external integrations

What will make you successful?

The successful candidate will have solid prior experience in IT and will have the following skills and experience:

Knowledge of computer hardware, networking, software and servers
Ideally you will have Network certification and PRINCE2 foundation
E-commerce knowledge is a plus
Experience working for retail brand is a plus
Good understanding of compliance (GDPR, PCI, Sensitive Data, Information Security)
Stakeholder management experience in a matrix organisation
Great facilitation skills around issues / conflict resolution in a cross-functional
Experience of project management/project planning

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

Job advert posting date 06/02/2023
Job advert closing date 14/02/2023

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

Right to work in the UK
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.

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