
IT Support Specialist Gatwick, England
Job description
IT Support Specialist – 12 month fixed term contract
Location: Gatwick - Hybrid working
Attractive Salary + potential bonus + fantastic benefits
This is a full-time temporary opportunity, but we are always open to discussing individual’s flexible working needs so please speak to use during the recruitment process to understand what this could look like for you.
A day in the life of an IT Support Specialist …
- Day-to-day support of Nessoft:
- Identifying hardware and software solutions
- Troubleshooting technical issues - Speaking to colleagues to quickly get to the root of their problem
- Ensure that IT applications documentation is kept up to date and in line with best practices from HQ and Local IT team
- Ensure that local IS roadmap is communicated effectively to the team and work cross-functionally to align activities to business teams
- Ensure operational efficiency
- Support the Applications Team in achieving operational efficiency through regular alignment meetings and deadline setting
- Work cross-functionally to ensure continuous improvement
- Manage system outages and changes effectively to ensure minimal impact on the business
- Compliance, security and internal controls
- Support IT Manager in compliance activities (CTA, Cloud, ICSAT, GDPR, PCI), ensuring a high level of compliance within the market, aligned with HQ.
- Support IT Manager in delivering a robust security policy for the business.
- Take the lead in the internal controls process, working closely with Internal Controller to ensure robust controls are in place for all Nespresso applications.
- Lead the Applications Team in creating Standard Routines (SRs) for all internal control processes.
- Support IT Manager in managing audit requirements.
- Drive security awareness within the business to cover data security and processes
- Technical management of short-term IT and business projects
- Testing process owner (MAT)
- IT asset management
- Responsible for external integrations
- Knowledge of computer hardware, networking, software and servers
- Ideally you will have Network certification and PRINCE2 foundation
- E-commerce knowledge is a plus
- Experience working for retail brand is a plus
- Good understanding of compliance (GDPR, PCI, Sensitive Data, Information Security)
- Stakeholder management experience in a matrix organisation
- Great facilitation skills around issues / conflict resolution in a cross-functional
- Experience of project management/project planning
What you need to know
Job advert posting date 06/02/2023
Job advert closing date 14/02/2023
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.
