IT Support Specialist Quarter, Scotland
Job description
Job Description:
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the Team
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to out serving Grabbers with positive, personalized IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.
Get to know the Role
This role plays an important specialised IT role that is essential to Grab in ensuring smooth daily operation for the business, covering operational/network scope of work.
The Day-to-Day Activities:
Build: Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN). Support IT network infrastructure-related work, such as installing Internet connections, Wi-Fi APs, network upgrades and office builds, expansions and relocations.
Troubleshoot: Where challenging situations are encountered, you will lead the problem-solving effort and service restoration, minimizing downtime and outages
Serve: As a subject matter expert in all things networking and provide consulting and guidance to team members
Manage: Liaise with ISPs and vendors to provide required services and infrastructure for a successful site launch
Deliver: Small to Large projects from specifying hardware to installation through to handover of a finished network
Explore: Be exposed to, and try out new, cutting-edge technologies and newer, more efficient ways of doing things
Assist IT Manager in day-to-day operational matters that include but not limited to managing operational services and preparing reports, to ensure operational efficiency and support areas for improvement
Developing, maintain and update all relevant documentation (SOPs, case tickets, etc.) for continuous improvements of IT operations
Involve in assigned tasks/projects from IT Manager that covers local or regional aspects
The Must-Haves:
Extensive routing, switching, security, and wireless LAN design, implementation and troubleshooting experience
Project management and service operational (ITIL) related experience with demonstrable practical skills
Willing to learn new technologies and systems and able to adapt to a very faced paced, changing environment
Strong customer service, ability to set priorities and multitask, as well as excellent English communication skills
The Nice to Haves:
Able to work with minimal supervision in a fast-paced working environment
Good analytical and problem-solving skills
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
