IT Support Specialist London, England
Job description
Company Overview
We are a fast-growing company with 50-100 employees and are currently seeking a highly skilled and experienced IT support specialist to join our team. As we expand, the need for a dedicated individual to lead and build our IT department has become essential. This role will encompass a wide range of responsibilities, from managing all IT equipment to setting up and maintaining our IT infrastructure. The ideal candidate should possess at least 3 years of experience in the IT industry, with a strong background in setting up IT systems and providing hands-on support. This role will play a crucial part in ensuring our IT operations run efficiently, while also being mindful of cost management.
Responsibilities:
1. IT Equipment Management: - Manage all IT equipment within the business, including procurement, maintenance, and upgrades. - Install new equipment and make modifications to client infrastructure as required.
2. Documentation and Record Keeping: - Maintain accurate documentation on procedures, standards, and inventory of desktop and server equipment. - Utilise IT Service Management tools to track and record site information.
3. Incident and Problem Management: - Handle and resolve IT-related issues, such as network problems, printer malfunctions, firewalls, and internet connections. - Monitor the Helpdesk system for incoming issues and ensure proper logging and documentation.
4. End User Computing Support: - Provide comprehensive end-user support for various business units and multiple locations. - Install, configure, manage, and maintain desktop hardware and software, including Windows 10/11 & Mac OS.
5. Active Directory Administration: - Create and manage user accounts, permissions, and network/application passwords.
6. IT Infrastructure Strategy: - Develop and maintain a robust IT infrastructure strategy aligned with the company's business objectives. - Oversee the installation, configuration, and maintenance of hardware, software, networks, and systems.
7. IT Security and Compliance: - Establish and enforce IT security policies, procedures, and best practices. - Conduct regular audits to identify vulnerabilities and ensure compliance with regulatory standards.
8. Project Management: - Manage and coordinate IT projects, ensuring they align with business objectives and add value to the organisation.
9. Cost Management: - Responsible for monetary spend within the IT department, optimising resources and managing costs effectively.
10. Communication and Collaboration: - Demonstrate excellent communication skills and foster effective working relationships at all levels within the company. - Collaborate with external agencies when necessary for specialised tasks before considering in-house recruitment.
Requirements: -
Minimum of 3 years of experience in the IT industry with hands-on experience in IT infrastructure setup and management. - Proven expertise in handling various IT systems, including hardware, software, servers, and networks. - Strong knowledge of Windows 10/11 & Mac OS, Active Directory administration, and IT security best practices. - Excellent problem-solving and troubleshooting skills, with the ability to address technical issues promptly and effectively. - Previous experience in project management and the ability to identify and prioritise future IT projects. - Adept at managing IT budgets and maintaining cost-effective IT operations. - Strong organisational skills with a keen eye for detail, ensuring accurate documentation and record-keeping. - Exceptional interpersonal skills with the ability to integrate well with diverse teams and work independently. - Demonstrated commitment to maintaining confidentiality and discretion. Join our dynamic team and take on the exciting challenge of building and managing our IT infrastructure to support our company's growth. If you possess the right skills and experience, we encourage you to apply and become an integral part of our success stor
Job Types: Full-time, Permanent
Salary: £30,535.00-£35,837.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- Diploma of Higher Education (preferred)
Experience:
- Technical support: 3 years (preferred)
Work Location: In person
Application deadline: 14/08/2023
Expected start date: 01/09/2023
