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Job description

This global, multidisciplinary practice who work across architecture, interior design, urban masterpalnning and landscape are seeking a personable and motivated IT Support Specialist to join their team in Central London. You will be part of a small IT team and support the wider studio with Tier 1 support, based in their stunning, open plan office.

You will be mainly based on site, with some work from home flexibility.

Key Responsibilities

• Tier 1 support for a helpdesk system. Answer user inquiries regarding computer software or hardware operations to resolve problems.
• Oversee the daily performance of computer systems and peripheral equipment.
• Observe system functionality and reports errors to supervisor.
• Set up employee equipment.
• Perform minor repairs to hardware, software, or peripheral equipment.
• Maintain account and inventory records.
• Refer major hardware or software problems or defective products to vendors or managers for service.
• Train users in the proper use of hardware or software.
• Demonstrate continuous effort to improve operations, decrease turnaround times and provide quality customer service.
• Periodic after-hour and weekend help desk functions.
• Tier 1 support for IP phone system.
• Tier 2 support for cell phones, headset, personal storage devices and other peripherals.

Skills and Experience

• Technical or Associate’s degree or equivalent
• Experience with an electronic helpdesk system
• Certification in Microsoft and/or Cisco technologies is desirable.
• Advanced knowledge of basic PC components.
• Intermediate knowledge of Microsoft based networking protocols.
• Exposure to basic scripting language.
• Exposure to voice and data telecommunications systems.
• Exposure to remote access technologies for support and office connectivity.
• Ability to set up and operate a variety of computer equipment.
• Ability to work efficiently, in an organized manner and with attention to detail.
• Ability to communicate effectively regarding technic

Job Types: Full-time, Permanent

Salary: £35,000.00-£38,000.00 per year

Benefits:

• Additional leave
• Company pension
• Flexitime

Flexible Language Requirement:

• English not required

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: HP61094