IT Support Manager London, England
OakNorth Bank
Full Time
London, England
43034 - 49645 GBP ANNUAL Today
Job description
Our Workplace Technology team looks after all the technology our employees use on a daily basis, making sure we have access to everything we need to work efficiently.
It’s very important to us at OakNorth Bank that staff have the best possible experience with the technology they use on a daily basis, as such we invest heavily in the latest Workplace Technology solutions. We run laptops on a mixture of Windows and macOS, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Microsoft InTune, and sit on our Colt/GNet network. We have zero physical infrastructure on site barring networking, with AzureAD providing SSO and directory services.
As an IT Support Engineer, you’ll be the face of support for technology for all staff at the bank, assisting with hybrid support for any issues our colleagues may have with their technology, across our office in London and Manchester. As well as running day to day operations, we are also looking for an experienced IT Support Engineer to be the lead on process review and optimisation on all existing procedures and ways of working.
What you will do
- As we’re growing, we are looking to expand our IT team, which plays a critical role in providing technical support with a focus on increasing and enabling productivity.
- Working in a fast-paced environment where no day is the same, the ideal candidate will be someone who can provide first-class support, confidently interact with users and play a major part in the rollout of new technology.
- We’re looking for someone who is passionate about support and eager to develop new skills.
Responsibilities
- Provide technical support to our end-users
- Systems administration
- Managing joiners and leavers
- Creating new articles for the team's knowledge base
- Installing new equipment such as printers and meeting room technology
For this role you will need to have
- Good knowledge of Windows and Mac operating systems.
- Excellent interpersonal and communication skills
- A new and curious mindset, looking at ways to improve our IT setup and user experience
- Analytical skills with attention to detail
- Ability to work independently and work on multiple projects simultaneously.
- Organised and calm under pressure
Microsoft Windows or Azure Certifications- Networking Certifications
It would be a bonus if you have any of the following;
Benefits
- Equity. We want people to have a stake in the business so that all our interests are aligned
- 25 days holiday
- Personalised benefits – opt-in to what matters to you
- Enhanced family leave
- Paid volunteering days off
- Wellbeing and social events
- Barista bar
About Us
We’re OakNorth Bank and we embolden entrepreneurs to realise their ambitions, understand their markets, and apply data intelligence to everyday decisions to scale successfully at pace.
Banking should be barrier-free. It’s a belief at our very core, inspired by our entrepreneurial spirit, driven by the unmet financial needs of millions, and delivered by our data-driven tools.
And for those who love helping businesses thrive? Our savings accounts help diversify the high street and create new jobs, all while earning savers some of the highest interest on the market.
But we go beyond finance, to empower our people, encourage professional growth and create an environment where everyone can thrive. We strive to create an inclusive and diverse workplace where people can be themselves and succeed.
Our story
OakNorth Bank was built on the foundations of frustrations with old-school banking. In 2005, when our founders tried to get capital for their data analytics company, the computer said ‘no’. Unfortunately, all major banks in the UK were using the same computer – and it was broken.
Why was it so difficult for a profitable business with impressive cashflow, retained clients, and clear commercial success to get a loan?
The industry was backward-looking and too focused on historic financials, rather than future potential.
So, what if there was a bank, founded by entrepreneurs, for entrepreneurs? One that offered a dramatically better borrowing experience for businesses?
No more what ifs, OakNorth Bank exists.
