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IT Support Graduate - Glasgow Paisley, Scotland

Loganair Limited

Full Time Paisley, Scotland 23099 - 29575 GBP ANNUAL Today

Job description

Loganair’s IT department is looking for an IT Support Graduate.

Loganair fly over 1 million passengers each year to 33 destinations across the UK and Europe. This is a fantastic opportunity for an aspiring IT professional to kick-start their IT career within a busy and dynamic IT team.

The Role

As an IT Support Graduate, you will report to the IT Senior Support Manager and work closely with your colleagues to provide an effective and efficient technical support service to over 900 users.

Your main duties and responsibilities will include.

General Office 365 administration
Using Active Directory to manage accounts.
Effectively communicate with customers raising support requests either verbally or electronically whilst managing customer expectations.
Utilising the internal Ticketing System to log, track and update support tickets through the support process.
Assisting and managing with SharePoint.
PC Deployment – Configuring & Deploying devices with Intune.
Involved with management of Cloud Telephony services and products.
Assist with continuous improvement projects as required.
Create and maintain documentation.
Occasional out of hours support for business-critical systems.

Loganair will ensure that you have a comprehensive support network in place to help you learn the role, develop your skills, and improve your confidence.

Personal Attributes

We are looking to hear from graduates with a genuine passion for IT and Technology.

Due to the technical and customer facing nature of the role, we are looking for candidates with the following skills and qualities:

Personable individual with excellent communication and interpersonal skills
A team player who can quickly integrate with a new team and environment.
A driven individual with a strong desire to learn, improve and succeed.
A tenacious problem solver with a methodical approach to solving issues.
Effective organisational skills with the ability to plan and prioritise tasks.
Good time management skills to ensure tasks are completed and resolved in line with targets.
Passionate about building a career within the IT space.
Ability to communicate effectively with users who are not knowledgeable from an IT point of view.

Requirements

Knowledge of Windows Operating System (Essential)
Competent in Office 365 Applications (Word, Excel, Teams etc)
Familiar with basic networking principles (TCP/IP)
An understanding of cloud technologies is desired but not an essential requirement
Any experience in an IT environment is beneficial but not essential.

Qualifications (Essential Requirement)