IT Support Field Engineer Bolton, England
Job description
IT Support Field Engineer
An exciting opportunity has arisen to join our small but successful team at a well established IT Support company. This role is based from our office in Bolton, however, you will be required to carry out customer visits around the North West in a company vehicle.
The company has been providing IT support services and technology solutions around Greater Manchester for over 30 years.
Roles & duties
- Work as part of our team to provide technical support for our clients existing hardware and software installations and resolve as soon as reasonable possible.
- Answer client phone calls & emails and update a ticketing system, ensuring the call/job has been logged and all notes, progress and required actions have been input promptly and accurately.
- Attend client sites to provide on site IT Support including troubleshooting & new hardware/software installations
- Identifying additional customer requirements even if they are outside of contracted support and notify Account Manager
- Build, configure and install new hardware when required
- Install, configure and support applications such as Windows Server, Microsoft 365, SharePoint
- Work on projects with the client through to completion.
- Promote proactive support & respond to alerts from our monitoring software to minimise downtime and prevent errors reoccurring
- Maintain system security
- Install structured network cabling
- Install & maintain VOIP phone systems
Skills & requirements
An ideal IT Support Field engineer will hold the following skills and experiences:
- Minimum 2 years experience working in an IT support environment
- Strong Microsoft 365 knowledge
- Good understanding of Microsoft Server products & related applications & services
- Strong Windows 10/11 knowledge
- Friendly attitude when dealing with clients in person & on the phone
- Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required.
- Experience with our core products including firewalls, routers, network switches, wireless solutions
- Previous experience with VOIP phone systems
- Knowledge of web / email filtering
- Be pro-active in up-skilling other members of the service desk team
- Full UK driving licence
Desirable skills (but not essential)
Microsoft Certification including MCP / MCITP / MCSE
The standard working hours are Monday-Friday, 8:30am-5pm, however you will be expected to be flexible. Overtime may be required and will be paid accordingly.
Salary of £25,000 - £30,000 based on candidate suitability, qualifications and experience. We very rarely travel outside of the North West area and have a flexible working environment. You will receive a company mobile phone, company laptop and use of a company vehicle.
We encourage our team to play further key roles in our ongoing expansion as we build our business, as such there will be plenty of opportunities to progress your career within the company.
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Company car
- Company pension
- Free parking
- Sick pay
Schedule:
- Monday to Friday
- Overtime
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location
Reference ID: IT Support Field Engineer
Expected start date: 01/02/2023
