IT Support Engineer (site-based) Birmingham, England
Job description
About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: IT Support Engineer (site-based)
Location: London (EC3R)
Contract Type: Permanent
Salary Package: To £35,000 (DOE), plus benefits
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
This position is based in London, on a customer site, and you will work 7.5 Hours per day, between the hours of 08:00am - 18:30pm, on a rotational shift (08:00am - 16:30pm & 10:00am - 18:30pm)
Working as the IT on-site engineer, you will provide Technical Support in relation to IT hardware and software products to our customer. You will work closely with the wider SCC resolver groups and dedicated service desk, providing a seamless managed service to our client.
Key Responsibilities:
- Assist incident management when required for major Incidents or system outages
- Provide technical support to other Managed services functions
- Complete software incidents to customer/manufacturer procedures and specifications
- Installation of hardware to manufacturers/customers specification; complete IMAC’s to manufacturers/customers specifications
- Utilise SCC incident management (ITSM) tool (Service Now) to check and update allocated calls in a timely manner
- Be available for occasional out of hours or weekend work that maybe required
- Must be able to embrace new technologies and adapt to change
- Assist AV troubleshooting and repair including Daily meeting room checks
Key skills & experience:
- Proven experience with laptop/Desktop setup and use
- Good general Hardware knowledge
- Mobile device knowledge both iPhone, Android and IPAD devices including Air watch and or Intune and HUB management tools
- Experience of networking, service desk and problem-solving, along with Active directory
- Proficient in Microsoft Windows\Office\Azure related products
- General understanding of ITIL terminology and practices
- Strong customer focus
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
