IT Support Engineer (Level 2) Feltham, South West England, England
World Courier
Full Time
Feltham, South West England, England
25940 - 36403 GBP ANNUAL Today
Job description
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
#INDWC
About us:
World Courier
Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen. For more information visit
www.worldcourier.com
We're looking for an IT Support Technician (2nd line) to join our Global IT team.
You'll provide local IT Support for UK and remote support globally.
Place of work: Feltham, TW13 7HF or London Office
THE ROLE:
You'll be primarily responsible for operational support of endpoint devices used within the organization. Role also provisions new equipment, conducts asset management tasks, and onboards new hires locally.
In order to provide optimum services and solutions, you'll partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions.
You'll provide initial setups and support of endpoint devices. Troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies.
This associate will provide basic maintenance and support for endpoint devices. They will work on one or more projects/work initiatives/tasks concurrently as a team member, and work under general guidance from senior members.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Works with team lead or senior team members to understand user’s Endpoint Support requirements.
- Provides input during short-term Endpoint Support project/task planning efforts with team members.
- Participates in the deployment of new or upgraded images, software and hardware for multiple endpoints.
- Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
- Follows established procedures for performing configuration changes, updates and upgrades.
- Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Submits or updates configuration items within management tools.
- May participate in the unit testing for new deployments or new components and remediates problems.
- Provides feedback on new software performance and testing.
- Participates with Level 2 issue assessment and resolutions of problems.
- Diagnoses and resolves endpoint and mobile device hardware and software issues.
- Creates temporary solutions until permanent solutions can be implemented.
- Provides technical support to meetings that include video conferencing.
- Implements contingency plans including reliable backup and restore procedures, as needed.
- May participate in R&D POC efforts.
- Supports IT inventory/asset management processes
- May provide on-the-spot training to end users.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Associate’s Degree or technical institute degree/certification in Computer Science, Information Systems, or other related field or equivalent work experience
- Typically 2-4 years of relevant technical (1st line or 2nd line) work experience.
- Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/diagnostic skills
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- General knowledge of commonly used applications and programs, such as Microsoft Office Suite, Adobe, alternate browsers.
- Working knowledge of latest operating systems.
- Ability to troubleshoot and support wireless and wired connectivity.
- Knowledgeable in the building, imaging and setup of new device deployments.
- Customer Service oriented, and capable of comfortably working in a fast-paced team oriented environment.
- Solid verbal and written communication skills.
- Attention to detail and strong organization and prioritization skills
- Basic understanding of TCP/IP network protocols and services.
WHAT WE OFFER:
- Excellent Salary package and Company Benefits
- Company Bonus plan
- Pension Scheme
- Private Health Care Insurance
- Employee Assistance Programme
- An unique opportunity to work for a Global purpose led organisation
- Lot of growth, training & development opportunities
What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit
https://www.virtualfairhub.com/amerisourcebergen
.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier Management Ltd.
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
World Courier
www.worldcourier.com
London, United Kingdom
Nick Porter
Unknown / Non-Applicable
1001 to 5000 Employees
Subsidiary or Business Segment
Shipping & Trucking
1969
