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IT Support Engineer - Inside Ir35 Aylesbury, England

Adecco

Full Time Aylesbury, England 24 GBP HOURLY Today

Job description

IT Support Technician

Rate - £24 an hour (37-hour week)

Duration - 3 Months +

Location - Buckinghamshire

Ir35 - Inside Ir35 (Must use an umbrella company)

Main Duties & Responsibilities of the role:

To provide second line support to staff and students for end user hardware (e.g. desktops, laptops and peripherals), system operating software (e.g. Windows and Mac) and their connection to the network, diagnosing and resolving incidents in response to logged incidents and requests.
To provide upgrade, installation, replacement and repair services for our clients equipment (including PCs, Macs, Mobile Data Devices and MFDs), working alongside the Service Desk and project teams on all sites.
To take ownership of issues by carrying out problem analysis to identify underlying issues in accordance with the problem Management Process and to implement temporary or permanent fixes with the aim of restoring service as soon as possible, escalating incidents to other support teams where necessary.
To deliver the IT aspects of office and classroom setups, expansions or moves, including the relocation and installation of VOIP and PC equipment, as directed or set out in an approved plan.
To update the CMDB (Configuration Management Database solution), incident management tools and all other relevant Service Desk systems, ensuring that updates are accurate and in accordance with IS&T policies and standards.
To maintain safe and secure standards of equipment provision and to promote the safe use of equipment to end users.
To undertake established monitoring activities in accordance with the Event Management Process as required
To provide supplementary cover to the Service Desk to cover absences or at times of high demand as required by the IT Operations Manager.
To create and maintain standards for technical support documentation for the installation and support procedures relating to corporate systems.

To speak to a recruitment expert please contact Reece Cullen