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IT Support Engineer Newcastle upon Tyne, England
Job description
IT Support Engineer - Newcastle
Job Description:
What you will get up to day to day
- Taking ownership of support requests through to resolution, using remote management tools, desk side assistance and/or the telephone.
- Ensuring all support requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ticketing system.
- Configuring and deploying user IT assets, including desktops, laptops, mobile devices and software.
- Ensuring all user IT assets are secured with latest updates for the operating system, anti-virus and malware protection.
- Maintaining the asset inventory to ensure all equipment and software is accounted for.
We are looking for someone who
- Is able to communicate with users at all levels to understand incidents and provide appropriate support methods.
- Has good problem solving skills; with an ability to visualize a problem or situation and think abstractly to solve it.
- Has experience installing, configuring and troubleshooting Microsoft Desktop technologies.
- Has a knowledge of ITIL framework.
Some of the key responsibilities
- Contributing towards the maintenance of the knowledge base and self-help portal for documented processes, routine tasks and incident resolutions.
- Ensuring support requests are acknowledged and resolved to the users’ satisfaction within the agreed timescales.
- Ensuring new IT assets are deployed to users in accordance with the replacement schedule.
- Ensuring all user IT assets are updated with necessary security patches within the agreed timescales.
- Ensuring assets are maintained and reviewed on a regular basis to ensure they are functioning effectively.
What you will get from NBS
- An attractive salary and benefits package
- 25 days leave plus bank holidays
- Take your Birthday off
- ½ day Christmas Shopping Day
- Training programmes to develop your skillset
- Working with a market leader on their mission to digitise the construction industry
What you’ll get from NBS…
- An attractive salary and benefits package
- 25 days leave plus bank holidays
- Take your Birthday off
- ½ day Christmas Shopping Day
- Training programmes to develop your skillset
- Working with a market leader on their mission to digitise the construction industry
If this sounds like you then we would love to hear from you.
Apply Now
For a full job description or to find out more about this role, please get in touch with us [email protected]
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