Find More Than 10K+
United Kingdom Jobs

Job description

An excellent opportunity for an IT Support Engineer to join a reputable, national company at their HQ , South of Bury St. Edmunds. This role will provide technical support for end user devices across both office and mobile locations. The ideal candidate will have a strong background in troubleshooting and resolving hardware and software issues on a variety of devices, including laptops, tablets, phones, and desktops. Due to the nature of this role, the successful candidate will be expected onsite full-time (Monday-Friday).

Responsibilities:

• Provide comprehensive technical support to end users for all issues related to their devices, including laptops, tablets, phones, and desktops.
• Diagnose and resolve hardware and software problems.
• Install, configure, and maintain end user devices.
• Set up new devices for employees, including the installation of required software, network connectivity, and user accounts.
• Conduct regular maintenance and performance checks on end user devices to identify potential issues and proactively resolve them.
• Collaborate with other IT teams to escalate and resolve complex technical issues that require further expertise or involvement.
• Assist in the management of mobile devices, including the setup and configuration of mobile operating systems, email accounts, and security policies.
• Provide user training and support for software applications and tools commonly used by the organisation.
• Take part in an out of hours rota to support customers who work outside of office hours

Requirements:

• Proven experience as an IT Support Engineer or in a similar role, supporting end user devices in a corporate environment.
• Strong knowledge of desktop operating systems (Windows, macOS, Linux) and mobile operating systems (iOS, Android).
• Familiarity with hardware troubleshooting and repairs for laptops, tablets, phones, and desktops.
• Proficient in diagnosing and resolving software issues, including troubleshooting applications, network connectivity, and system performance.
• Experience with device management and mobile device management (MDM) solutions.
• Familiarity with Active Directory, Microsoft Exchange.
• Strong communication skills, with the ability to explain technical concepts to non-technical users effectively.

Job Type: Full-time

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Health & wellbeing programme
• Life insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Bury St. Edmunds: reliably commute or plan to relocate before starting work (required)

Experience:

• Technical support: 2 years (required)
• Customer service: 2 years (required)

Work Location: In person