IT Support Engineer London, England
Job description
Next DLP ("Next") is a leading provider of insider risk and data protection solutions. The Reveal Platform by Next uncovers risk, educates employees and fulfills security, compliance, and regulatory needs. The company's leadership brings decades of cyber and technology experience from Fortra (f.k.a. HelpSystems), Digital Guardian, Forcepoint, Mimecast, IBM, Cisco, and Veracode. Next is trusted by organizations big and small, from the Fortune 100 to fast-growing healthcare and technology companies.
About this position
Reporting to the Director of IT, the IT Support Engineer will be the first point of contact for all staff with regards to supporting their hardware, software and user account needs. This role will work both independently and with team members across the organisation.
Responsibilities
- Troubleshoot end-user IT hardware and software issues, both in-person and remote.
- Assist in the entire computer lifecycle process and inventory management.
- Assist with user account management and application access.
- Assist with corporate antivirus and patch management systems administration.
- Participate in annual ISO compliance audits, including monthly internal audits and reviews.
- Advocate for security and confidentiality best practices while working with staff
Participate in onsite and remote onboarding. - Work with the Director of Information Technology to maintain office technology and upgrade planning.
- Manage the internal IT Helpdesk by providing support to all staff, in conjunction with the Director of IT.
- Document issues, solutions and changes.
Requirements
- Proven ability to effectively interact with end-users, both technical and non-technical, in identifying and resolving computer and networking issues.
- A passion for customer service and technology with exceptional end-user support.
- Ability to multi-task across clients and technologies, while maintaining an professionalism and a positive, can-do attitude.
- An understanding of wired and wireless TCP/IP networking protocols and troubleshooting procedures.
- 3-5 years experience in a technical support role in a corporate environment supporting Windows, MacOS and Linux both on-site and remotely.
- Experience with Google Workspace preferred.
- Experience with support ticketing systems (FreshService, etc.) and code version control systems (GitLab, etc.) preferred.
- Basic coding experience is desirable
Attractive salary with possibility for stock options. We believe that people do their best work when they are valued and rewarded.
Flexible working hours.
A remote-friendly organisation, with colleagues working remotely either part or full-time.
A startup with solid financial backing and long-term horizon.
We offer regular performance and development reviews, and team-specific training to help support our employees.
At least 12 weeks fully paid maternity and paternity leave, more depending on region.
Healthcare in the UK & US. Our employees' well-being and health are incredibly important to us at Next DLP.
Friendly, open and supportive culture
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to and will not be discriminated against based on age, race, gender, colour, religion, national origin, sexual orientation, gender identity, disability or any other protected category.
