IT Support Engineer London, England
Job description
This is an opportunity to join a rapidly growing IT support company based in the vibrant heart of Shoreditch. Being only stone’s throw from Old Street and Silicon roundabout, what bright, aspiring and ambitious character wouldn’t want to work here? Everyone in the team has the opportunity to grow, gain professional qualifications and focus on their personal development by providing a happy and unique workplace.
THE ROLE
Our Engineers help businesses with any technology questions or problems, we basically do what an IT Department would for a large business – anything technology! From servers, laptops, Macs, PCs, printers, mobile devices to websites, hosting and advising on product specifications – they do it all!
They need a smart, ambitious systems engineer to work with their high calibre team to help their client base of London businesses.
YOU
At least 4 years industry experience essential. You must have sound knowledge and experience in:
- Microsoft 365 experience
- Windows Server and/or OS X Server
- Windows Client & Mac OS
- General networking
- Building networks onsite
- General email and hosting services
- General computer hardware
- Cloud computing and different platforms
- A terrific client service attitude
You should be able to follow up on projects, communicate with clients and engineers, discuss points of a project, and analyse problems and difficulties during one.
You should always be looking for better ways of doing projects - including new possibilities and tools, like AI, automation and different software.
SALARY AND WORK HOURS
The role - Full time (40 hours per week, 5 x 8 hour days)
The salary - £35,000 - £45,000 p/a (depending on experience, performance)
The location – We work with a hybrid format, with employees coming into the office for 2-3 days a week. During probation we would expect this team member to be coming in 3-4 days a week. Our office is based in Shoreditch
Their salaries are structured differently to other companies, in a good way! They are fair in the way they pay, so the more you put in and the better the rewards. The salary is fully flexible and made up of the following things:
- Base salary
o As an engineer, your salary will be calculated hourly. Nobody in the 11 years of their history has ever only taken home their base salary, but instead has the following components to boost their earnings… - Performance Bonus
o You will receive a Personal Development plan once every 3 months and your bonus will be depend on how well you do. The targets are clear and realistic. - Overtime
o As long as you are meeting your targets your overtime is all paid. Some overtime is even paid at 1.5 x and some at 2 x your hourly rate.
o Time of in lieu (TOIL). If you do decide to put in some additional hours but would rather have the time back instead of paid out they can add this to your TOIL bank.
- Commission
o If you assist in the sales process of taking on new clients you will receive commission. There are no hard sales targets for engineers, but as an expert in your field you will no doubt be able to give sound advice and find the right solutions for a clients’ technology needs. - Vitality points & flexible benefits
o This is their own internal currency & industry leading incentive system. You will receive between £500 & £2000 of points in your first year which can be spent on anything from Tech products, travel cards, paid time off, holidays & spa days.
If this sounds like the kind of company you want to grow with, get in touch!
