IT Support Engineer London, England
Job description
Starting salary: £36,984
Job Level: Level 3, Zone 2
Work Location: 5 Pancras Square, London, N1C 4AG
Hours per week: 36
Contract type: Permanent
Closing date: Monday 18th September 2023, 23:59 (please note that this vacancy will close earlier if we receive a high number of applications)
1st round of interviews - telephone screening call: 19th and 20th September
2nd round of interviews: 21st and 22nd September
Alternative flexible working options available / open to discussion
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
About us
Camden is changing on the inside to make life better for everyone. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind.
A key part of our Digital and Data Services division, our Technology Service provides innovative, efficient, and scalable technology solutions that empower our Staff and our Citizens. We are a team of collaborators and knowledge sharers working in an agile, fast-paced environment.
About the role
This is a technical role working as part of a team of approximately 8, 2nd line engineers, providing support. This role will be onsite 5 days per week in central London location.You will be responsible for handling complex incidents requiring a high level of technical knowledge.
You’ll also be involved with project work, prioritising, and working to agreed deadlines and where necessary perform R&D of new hardware, software. Responsible for the physical installation, maintenance, and distribution of all client hardware.
About You
We're looking for an established IT professional, with 1-3 years practical experience of working in a technical support role in a busy, often pressurised environment. As someone driven and self-motivated, able to work as a team or individually, with minimum supervision, committed to delivering consistent, high quality IT support.
You will be able to demonstrate that you can pro-actively take ownership and see things through, operating a flexible, ‘can do’ approach applying your Broad technical experience supporting PC/Laptop hardware, software, and mobile devices.
Please refer to the job profile for more information about requirements for this role.
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we provide IT support at Camden, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Visit 'www.camdenjobs.co.uk/staff-benefits' to see full details of our benefits.
Additional information
To view the Job Profile, please click HERE
If this link does not work, please click on the following http://camdocs.camden.gov.uk/HPRMWebDrawer/Record/10160113/file/document?inline
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit 'www.camdenjobs.co.uk/staff-benefits'.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at [email protected] or post to 5 Pancras Square, London, N1C 4AG.
