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Job description

Job Purpose

• Support the IT Manager
• Operate the IT helpdesk and provide first and second line support
• Provide full life-cycle support to office infrastructure and equipment both on hardware and software
• Contribute to ensuring that the highest standard of service is delivered to clients through the provision of an effective IT system and user support

Job Description

• Take responsibility for the day-to-day operation of IT helpdesk under direction of IT Manager, troubleshooting issues with: desktop software (Microsoft Office 365 Suite, Affinity, Adobe and other line of business applications in use), hardware, printers, peripherals, presentation equipment, network cabling, mobile devices and user support issues.
• Assist in maintaining Software Asset Management and license compliance
• Assist the IT Manager in administering hardware maintenance and upgrade programme (PCs, laptops, scanners, printers, cameras etc.)
• Set up, install and maintain new PCs with office standard build
• Assist in the maintenance, calibration, and colour management of printing systems
• Assist setting up presentation equipment when required.
• Involvement in IT automation and software development projects
• Performing admin tasks such as user account creation, hardware and software asset management (stock-keeping, labelling )
• When required liaise with / escalate to external support
• Promote and help enforcing company information security policies and best practices
• Assist the IT Manager in maintaining data backup systems as defined by office Quality Management system.
• Requirement to work in confined spaces (under desks etc.) to connect cables and test connections
• Requirement to regularly move delicate and heavy equipment (computers and servers)
• Requirement to work periodically outside normal working hours to minimise disruption caused by IT systems maintenance down time
• Provide holiday and absence cover for IT Manager as required
• Adhere to and promote the Company's environmental policies and procedures
• Encourage and support the highest standards of professionalism and quality of service to clients
• Comply with standard office procedures as laid down in the Intranet
• Record all activities, contribute and maintain System Design and Configuration documentation

Skills and Profile

• A genuine interest in computing / programming - ideally backed by relevant education, personal or work projects
• Hands-on experience of the following: hardware and peripherals including PCs, laptops and printers, AV kits, Tablets, mobile devices
• Solid foundation in information technology and networking principles, and technical strength in networking, programming, or system administration
• Experience in the following: Microsoft Windows, Microsoft Office 365, AutoCAD, Revit, Affinity, Adobe Creative Suite and further applications that may be required by the practice
• Willingness + ability to learn more specialized / Line of Business software to provide pre-configuration / deployment / user support / troubleshooting
• Great interpersonal skills and friendly and approachable manner.
• Methodical approach to problem solving
• Attention to detail, such as spotting the missing semi-colon in the command line
• Excellent organisational skills, ability to work under pressure, flexibility and prioritise workload
• Technical strength in programming / scripting for the Windows platform (PowerShell) is a bonus
• Everyone has a responsibility to comply with ISO9001 and ISO14001 and are encouraged to put forward ideas and contribute to the programme of continual improvement.

Job Types: Full-time, Permanent

Salary: £28,000.00-£34,000.00 per year

Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Work Location: In person

Reference ID: JW - IT Support Engineer