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IT Support Engineer – Up to £35,000 + Excellent Benefits – London

Our client are a leading provider of IT, Cloud and Unified communications solutions. Located in the heart of London, they are proud to be only moments away from our clients. It’s an exciting stage in their growth and they are seeking a dynamic 1st Line / 2nd Line IT Support Engineer who shares their values to become part of the team. The right applicant will be given training to enable them to grow and thrive in this role.

ABOUT THE ROLE

Your duties will include:

Troubleshooting a variety of hardware and software.

Logging and managing requests.

Monitoring systems, performing repairs, upgrades, installations and other routine tasks.

Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures.

Escalating issues as and when necessary.

ABOUT YOU

You’ll be an enthusiastic problem solver with a strong passion for IT.

You will have a broad range of technical skills, mainly in Windows technologies at a systems and server level, with some network knowledge as well.

As this role involves interacting with users directly, strong communication skills are essential, and a background in customer service is a welcome addition.

THE REWARDS

You’ll earn a competitive salary (£28-35K dependant on experience) and take advantage of a range of great benefits including company events and pension scheme.

You’ll also have the opportunity to be sent on training courses and achieve certifications

IT Support Engineer – Up to £35,000 + Excellent Benefits – London