IT Support Engineer London, England
Dojo
Full Time
London, England
35217 - 38248 GBP ANNUAL Today
Job description
We’re Dojo
Since launching Dojo in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 60,000 new customers and growing the Dojo team to 900+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 600 restaurants and 600,000 diners across the UK. Find out more about the journey we’ve been on
here
.
Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For over 600,000 diners across the UK, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast.
The Role
As a IT Support Engineer, you'll be a key part of a fast paced team that manages and maintains and supports cloud-based systems, Google Workspace technologies and services while providing end user support to our growing team.
In this newly created role due to business growth, you will provide both first and second line support whilst working closely with our Service desk, infrastructure, and Network Team on a daily basis.
What you will do ...
- Provide user friendly, on-hand support to the users in multiple locations
- Inform customers on the status of their requests and ensure customer satisfaction
- Handle tickets effectively within timeframes outlined in service level objective
- Support cloud and bespoke applications, including G Suite for Enterprise, Office 365, and various internal systems
- Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings.
- Troubleshooting technical issues across Mac OS & Windows Operating Systems, internal & external applications, and hardware.
- Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
What you will bring …
- IT, Desktop Support or IT administration experience providing industry leading technical support and customer service
- Customer service focused approach, a friendly and reassuring demeanour with an eye on customer satisfaction
- Strong troubleshooting and critical thinking skills
- Must have experience troubleshooting common network issues in a corporate network environment
Desired Technical Skills/Experience:
- G-Suite including Gmail, Calendaring, Drive, Sites, and Groups, Linux Environments, and AWS.
- In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS (Windows 7, 8 & 10 is a bonus)
- Basic understanding of endpoint management and MDM technologies across Mac, PC, iOS, and Android environments
Our values
At Dojo, we’re curious. We have an insatiable desire to learn and innovate. And we’re relentless. We persevere even when it’s easier not to. But, we’re nothing without our customers, who drive everything we do. From day one, Dojo was built on real customer pain points and every one of us is customer-obsessed.
Creating a more diverse, equitable and inclusive Dojo
Dojo’s 60,000+ customers reflect the diversity of the UK High Street. Building diverse teams that are representative of that to develop and deliver our business strategy is fundamental to continuing to create innovative products at Dojo. As a result, together, we achieve better outcomes for our customers and for Dojo.
Regardless of age, disability, race, gender, religion, sexual orientation, culture, educational background, parental status, neurodiversity or disability - whoever you are, if you’re passionate about your work, curious, relentless and customer-obsessed, we want to hear from you.
We pride ourselves on fostering a sense of community, which is only made stronger by each individual at Dojo, so you'll have the opportunity to meet a variety of people across levels, teams, and experiences throughout the interview process.
Find out more about our benefits and what it’s like to work at Dojo at
https://www.dojo.careers
.
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