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The role of the IT Support Engineer within the IT Support team is to assist with the provision, support and maintenance of the IT equipment used by internal users across multiple locations in the UK. The role requires a combination of hardware and software skills and an ability to work with all types of people on a professional basis.

Duties and Responsibilities

• Provide good support to Claranet internal customers on a day-to-day basis on all their desktop/laptop and network connectivity issues in a timely manner.
• Administration, troubleshooting, and maintenance of Windows 10, Office 365, Windows Server (2012/16/19), Active Directory, and SCCM/Endpoint/Intune administration tools.
• Configuration and deployment of workstations, laptops, desk phones, and other IT equipment.
• Support for mobile devices (iOS and Android).
• Completing documentation for the IT Support team, and guides for end-users.
• Need to support incidents requiring work outside the usual hours when needed.
• Maintain IT Asset inventory at hand, coordinate assigning laptops to new joiners, and take back from employees leaving us.

Essential:

• Good experience in an IT/Desktop support role.
• Good knowledge and experience of managing Windows 10.
• Good knowledge and experience of managing Office 365 (applications and platform).
• Experience supporting Apple products.
• Experience of writing technical documents and user guides.
• Experience of working as part of a team.
• Ability to work under pressure.
• Ability to work independently when required and have problem-solving skills.
• Ability to communicate with users via telephone, email and face to face.
• Possess excellent verbal and written communication skills.
• Good time management.
• Positive attitude.

• Experience working for professional organizations with hybrid/remote working environments
• SCCM / Endpoint / Intune knowledge.
• Understanding of ITIL best practices.

About Claranet

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

Working for Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean with). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported, industry-led membership group created to address the UK’s tech talent shortage and diversity gap through collective action.

Our Vision

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.