IT Support Engineer Lutterworth, England

Avantor

Full Time Lutterworth, England 22200 - 26656 GBP ANNUAL Today

Job description

Job Summary

Avantor is looking for a customer-centric and detail-oriented IT Support Engineer to join our Help Desk / Site Support team in Lutterworth! Your primary focus will be to provide front line IT support to our internal customers, ensuring the IT needs of our local facility are met.

Are you communicative and passionate about helping others? If so-read on!

This role will be a full-time position based in our Lutterworth, UK office with some flexibility to occasionally work remotely. You will have the opportunity to combine your tech background, problem-solving skills and administration skills to find the best solutions for our internal customers as well as the team in achieving their goals. If you have the drive to provide exceptional customer service and an analytical mindset -let’s talk!

The team

Avantor’s Help Desk / Site Support team is part of our Information Technology business unit. You will have the opportunity to become part of an international team made from 7 dedicated colleagues located in North-West Europe. Together, with them you will support the organisation's internal users by delivering diagnostic support to ensure that all products and services function properly.

What we’re looking for

Education: You have a professional qualification in an IT related field or combination of education and technical training

Experience: Demonstrated previous working knowledge and hands-on support of Microsoft (MS) Windows 10 and MS Windows 11 in an Active Directory environment is required.
Certification: Microsoft certification is desirable
Qualifications:
Good knowledge/experience with supporting office products and suites (O365) and/or mobile technology (both OS and hardware) is necessary
Previous experience of with an ITSM tool “Service Now” or RMM tool “Datto’’ or similar is desired
Prior experience with building/maintaining/repairing user workstations/laptops; resolving user printer problems is ideal
Broad knowledge of IT and communications services/ technologies, Active Directory and Domain management, Network Technologies: LAN/WLAN/WAN is needed
Strong 2nd line support, technical and analytical skills, administration, implementation, and configuration skills
MS Windows deployment/migration experience is an advantage
Fluency in oral and written English is needed. Other languages are a plus
Proven track record of multi-tasking and delivering excellent customer support
Strong communication, interpersonal and team-work skills

How you will thrive and create an impact

You will be mainly responsible for meeting all the IT needs of our local facility from new hires/adds/moves/changes to providing on-premises tier 2 technical support at Avantor key locations globally
Successfully respond to service tickets/ requests for local and remote desktop support for assigned offices as required to meet service level agreements (e.g., smartphone/tablet devices support)
Manage user expectations and provide frequent updates on progress/ changes in the anticipated time to resolve
Interact with network services, client engineer and or applications support to restore service and/or identify and correct core problem (Undertake image and software installs, fault finding and diagnostic checks)
Set up and maintain new IT equipment for the office (printers, computers etc.) and ensure users have appropriate access to all IT resources required for their tasks
Troubleshoot and resolve hardware, software, application, network, user access or related issues and ensure timely escalation of more complex problems or unresolved issues to next level of support
Comply with the parameters of local 3rd Party Contracts and serve as their local point of contact by handling the whole vendor relationship, including bidding, ordering, and invoice review

Keywords: IT Specialist, Tech Support, 2nd line support, service tickets, troubleshooting

Why Avantor?

Opportunity to join a dynamic, collaborative, international environment.

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

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3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

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