IT Support Desk Analyst Instructor Remote
Job description
About the role
We are seeking a talented Instructor to deliver our 100% online programme that equips young people with the behavioural skills, mindsets, and technical skills to become a successful IT Support Service Desk Analyst. The ideal candidate will have outstanding specialist knowledge of IT as well as Customer Support. They will have industry experience and be able to engage learners through sharing real life examples and scenarios in their sessions. They will have a proven track record as an excellent trainer, having trained entry level IT Support talent and prepared them to be successful in their role. Experience teaching in a virtual environment or online courses would be a plus.
Working hours are 9AM-6PM, with the bootcamp running 9AM- 4:30PM each day. The bootcamp is 9 weeks long. The instructor will be available to work 5 days a week remotely. They will also be available for 2 weeks prior to the start of the programme for onboarding & training.
The Instructor will report to Generation’s Senior Learning Manager.
Rate: £300 per day
Contract: 30 October, 2023 - 30 January, 2024
Full Time; 40 hours a week- (9 AM to 6:00 PM)
Location: We welcome applications from across the UK and Ireland. Our work is largely remote and you will be able to work from home for most of the week but will need to have access to one of our offices for special events, training days & meetings.
Generation acknowledges the duty of care to safeguard, protect and promote the welfare of staff and learners and is committed to ensuring safeguarding practice reflects statutory responsibilities, and government guidance and complies with best practices.
All our staff, and contractors in the UK will undergo a DBS check and in Ireland police check.
ABOUT GENERATION
Generation's mission is to train, coach and support people into life-changing careers that would otherwise be inaccessible.
We are a UK registered charity and an Irish non-profit, founded by McKinsey & Company, delivering tailored programmes to recruit, train and place unemployed people into work. Through our unique approach we also solve a wide range of employer challenges—skilled talent shortages, poor job performance, lack of diversity, and high turnover.
Generation launched globally in 2015 and has grown quickly to become the world’s largest demand-led employment initiative. We have placed over 40,000 people into roles - many of whom have suffered some form of adversity - working with over 2,000 employer partners to date across 14 countries and 26 professions.
Generation UK&I is currently running training to employment programs in Ireland, the West Midlands, London, Manchester, and Yorkshire, and Scotland. We run a range of tech programmes with partners including Amazon Web Services, and healthcare roles.
The coronavirus pandemic transformed the employment landscape beyond recognition, with young people (who form the majority of the people we help) being the hardest hit. At the same time, the Black Lives Matter movement has rightfully brought issues of social injustice and racism to the top of every agenda.
By joining Generation UK&I now, you will become part of an organisation which is determined to play its part in addressing both these challenges for people in the UK and Ireland over the coming months and years.
Watch a short video to understand more about our impact, direct from our learners.
Requirements
ABOUT YOU
Qualifications
Minimum Requirements:
- A bachelor’s degree or other relevant experience in Information Technology, Computer Science or a related field
- At least 3 years experience working in the IT Service Management industry
- At least 2 years of experience delivery training to adults required; experience with online facilitation preferred
- Excellent computer skills and competency in Microsoft Office skills (Excel, Word & PowerPoint), Zoom, Slack, and Google Drive
Preferred:
- Relevant industry certifications, e.g. ITIL, SDA, and/or CompTIA+ or equivalent
- Experience teaching technical content to a non-technical audience
- At least one year experience delivering training in an online learning environment
- At least one experience delivering training, coaching, or mentoring to a youth audience
Mindsets and Capabilities
Minimum Requirements:
- Comfort with Online Facilitation. Excited to facilitate, innovate and experiment online/blended learning programmes.
- Motivational Fit. Passion for helping change the life trajectories of unemployed people.
- Professionalism. This includes but not limited to adherence to a professional dress code, communications and engagement with supervisors, colleagues and students and pays close attention to detail.
- Effective Communication. Excellent oral and written presentation skills in English – the language of instruction for all Generation trainings
- Administrative & Organisational Skills. Ability to organise and manage online and offline resources while managing deadlines.
- Data Management. The ability to collect and analyse training data as required by Generation programmes.
- Growth Mindset. Be self-reflective, openly receive feedback on their performance and should be able to apply feedback and pursue additional learning to improve their performance and industry knowledge.
- Solutions and Results Oriented. A positive, solutions-oriented attitude, drive for excellence.
- Interpersonal Skills.
- Strong relationship building skills to motivate learners in an online setting.
- Strong cross-cultural skills that demonstrate the ability to engage well with and support overall well-being of learners, especially in an online setting.
- The ability to be a team player.
- Adaptability. Ability to quickly problem solve challenges, especially technical issues, and adjust in the moment.
- Understanding of Safeguarding to be able to respond to all safeguarding concerns as per the Safeguarding policy, involving other professionals as necessary.
Benefits
At Generation, we're changing the lives of many individuals, and that in itself gets us out of bed! Here are a few other benefits you'll experience working with the UK team:
- Purpose and social impact in the heart of your work;
- Opportunity to make your mark - you'll have a lot of autonomy to bring the Generation blueprint to life in a way that makes sense for your region;
- Opportunity to get involved with a range of activities and varied projects - we're a small team, so there are lots of opportunities to get involved in projects across the whole organisation;
- We offer Flexible and remote working to accommodate everyone's preferred working pattern/preferences and unique needs
A fair chance
Every role at Generation is open to applications from all sections of society. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other aspect that makes you, well, you.
We believe that the more diverse we are the better we become. More than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. We go further together. It’s this philosophy that drives us towards our mission. We open our doors to those who share this mindset.
We are particularly interested in hearing from candidates from marginalised groups. We will assess applications on a rolling basis and close this posting as soon as we have found the right candidate. We look forward to hearing from you.
