IT Support Coordinator - GANT London Head Office

IT Support Coordinator - GANT London Head Office London, England

GANT UK
Full Time London, England 10.56 - 12.04 GBP Today
Job description

Do you believe we should never stop learning? GANT, the future of American Sportswear, strives to be an Employer of Choice in 70+ global markets. If you want to challenge convention and make clothes for the courageous, curious and creative, then join us on this journey!

About the team

As part of the Global IT Team located in the London office, you will be responsible for making sure our UK end users get the necessary IT support and equipment to fulfill their objective. You will also work proactively with monitoring and communication as well as ensuring incidents and problems are solved and communicated in accordance to predefined SLAs and priority.


The UK team consists of a Senior IT Specialist where you report to the Global Director IT Service Desk. The role will be required to be in the office 5 days per week.

Responsibilities

  • Timely response to IT-queries through calls, emails and self-service and resolve them remotely or at the office.
  • Act as the first point of contact for all IT support related queries.
  • Provide hardware & software support.
  • Ensure communication to management for all on-going critical incidents or escalations.
  • Responsible for coordinating tickets end-to-end and managing customer expectations.
  • Identify, capture, prioritize and isolate end user IT-related issues and provide resolution.
  • Ensure tickets are escalated as per the escalation matrix provided.
  • Collaborating with internal departments to ensure swift solutions.
  • Research solutions either provided by technical teams or any search engine.
  • Adhere to set standard processes and Service Desk procedures.
  • Log all Service Desk communications and document resolutions.
  • Follow the end user communication plan.

Your Skills

  • Minimum of 1-2 years work experience within an IT service Desk
  • A solid understanding of basic IT components
  • Enjoys working in a fast-paced global organization
  • A strong customer service orientation
  • Team player
  • Ability to communicate with people in different layers of the organization
  • Experience in the retail industry
  • Basic understanding of ITSM processes


Apply with your CV and a cover letter as soon as possible. We review applications on a rolling basis and the position may be filled before quickly. Until then, get to know us by following LifeAtGANT.

IT Support Coordinator - GANT London Head Office
GANT UK

www.gant.co.uk
London, United Kingdom
Patrik Söderström
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Department, Clothing & Shoe Stores
1949
Related Jobs

All Related Listed jobs

Occupational Therapist - CAMHS Eating Disorders
Sussex Partnership NHS FoundationTrust Crawley, West Sussex, South East England 33706 - 40588 GBP ANNUAL Today

You will conduct assessments of young people referred to SFEDS, as well as support existing patients and their families with completing meals at home according

Video Editor
pellucid audio Solihull, England 18000 GBP ANNUAL Today

Video editing: 2 years (preferred). Edit and assemble raw footage into polished videos, ensuring that the final product meets the creative vision and technical

Account Manager - French Speaking
Deliveroo Manchester, England 28000 - 40000 GBP ANNUAL Today

You have an excellent phone manner, and experience in providing telephone support to customers. Manage and develop accounts to initiate and maintain favourable

Warehouse Operative - Nights
ASDA Newcastle under Lyme, England 13.35 GBP HOURLY Today

Our stores are packed with thousands of products, from clothes and household items, through to tinned foods, frozen goods and chilled produce, and without our

Cleaner - COMMERCIAL CLEANER
CLEAN ESSEX AND LONDON Chelmsford, England 12 - 15 GBP HOURLY Today

You must agree to undergo an enhanced DBS. The shifts vary, we have access from 4pm - 9pm so shifts can be agreed prior to start date depending on how many