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Job description

Key Responsibilities

• Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
• Work within a virtual team to provide support to staff around the globe with IT issues, escalating where necessary to other teams.
• You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
• Support local systems, such as storage, telecoms and networking.
• Manage company phone systems and time clock systems.
• Responsible to ensure adequate backups are completed.
• Monitor the availability of global systems through existing portals and log, resolve and escalate issues.
• Providing technical assistance and training to computer users on the application software, hardware and computer services.
• Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Store discount

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Newport: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One location

Reference ID: 01MS0102