IT Support Stockport, England
Job description
IT Support Engineer
We are an established, successful IT and Comms company and due to our growing customer base we are seeking to recruit an experienced 1st/2nd,3rd line IT support engineer for our friendly helpdesk team.
The Role
You will be based from our Stockport (do not apply if you cannot attend the offices daily) providing remote support and assistance to our clients and when required, to visit end user premises to provide technical support to customers throughout the North of the UK. Working alongside the customer support team you will be responding to emails and phone calls & support tickets.
You will be responsible for resolving issues on a first, second and third line basis and escalating any issues that require further support. You will also be expected to support and assist the team and end customers with migration projects
For this role you must have a good understanding of IT and managed services and cloud services – and be able to communicate the benefits to end users in both a technical and business focused role.
You will be an all-round IT professional with experience in providing exceptional customer service, and implementing and supporting a wide range of technical solutions, and have an appetite for learning new technologies.
Duties and Responsibilities
- Providing remote support to customers and onsite as required (predominantly North West)
- Working with the team to ensure that projects are delivered successfully adhering to timescales. Manage support requests in line with service level agreements
- Accurate documentation of all service tickets and projects
- Where Required, Providing 1st/2nd/3rd line support to customers, resolving by telephone and email and on site supported by remote access and monitoring software.
- Logging new support requests to the Service desk and resolving support requests tickets
- Observation and action of Server Monitoring Software
- Monitor and Management of customers environments via server event logs, backups etc ensure all notes/documentations and reports are documented in our CRM and IT Glue.
Experience, skills, attributes and the person:
- Experience working as a support desk technician for Managed IT Service Provider
- Knowledge and experience of Microsoft Server technologies, including Office 365
- Desktop support of Microsoft client operating systems
- Network Hardware such as Routers, Switches, and firewalls
- Competence in all elements of Windows Server, Windows Desktops, TCP/IP Networking
- You will have experience of working in a customer facing environment, have good communication skills and are responsive to customers’ needs
- Work to deadlines and self- motivated
- Self motivated can problem solve can mananage elationships with end users, suppliers and works well as part of the team, has great communication skills.
Job Type: Full-time
Salary: £23,000.00-£28,000.00 per year
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Stockport: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you fluent in English
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: One location
