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Job description

A Global Asset Management firm is seeking an IT Engineer Support Analyst to cover 1st/2nd line support.

About the job

A global asset management firm operating in the world's main financial markets.

Key responsibilities:

• Interact with the global IT team assisting them in daily operational tasks for all IT infrastructure;
• Use a ticket system daily for tracking time and updating management on tasks being completed;
• Setting up video conferencing calls for Directors and employees;
• Relationship with external service providers;
• Experience with Gmail, Google profiles and also integrating Gmail to Microsoft Outlook;

Requirements

Skills required:

• Bachelor of Computer Science (or related), or equivalent of 3-5 years’ experience as IT Support Engineer Analyst;
• Proactive and Resilient profile to understand, think and solve user issues quickly;
• Good level of technical troubleshooting skills;
• Good verbal communication skills will be essential;
• Excellent written skills for communication with second language users, as well as creating and updating documentation;
• The ability to cope well under pressure and to be able to correctly delegate tasks with different urgencies;
• Experience with technologies such as Active Directory, Windows10, networking, cloud (MS Azure), printers, telephone system, and CCTV system;
• Experience using online video conferencing systems e.g. Zoom, Teams, Webex, Skype;
• Application support will be part of the daily routine supporting Bloomberg, Reuters, Broadcast, Microsoft Office, Haver, CEIC, and other financial applications;

Benefits

25 days holiday, Pension, Private Medical and Dental Care

This is a rare opportunity to join a growing International Financial Asset Management company, if you are interested, please apply now!

Job Type: Full-time

Salary: £35,000.00-£45,000.00 per year

Benefits:

• Company pension
• Life insurance
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location