IT Support Assistant London, England
Job description
AEG Europe are now looking for an IT Support Assistant for AEG’s businesses in Europe (currently France, Germany and the United Kingdom).
Reporting to the IT Service Desk Manager, you’ll be managing the IT Service Desk software for AEG Europe, including ensuring that incoming requests are assigned to the correct teams or individuals and ensuring that requests are updated regularly.
This will be a varied role; additional day to day duties will involve resolving IT Service Desk requests from European staff where they can be resolved remotely, or where they can be resolved ‘at desk’ for staff at the AEG Europe head office, along with handling the procurement and maintenance of IT end-user hardware (laptops, mobile phones, printers, etc.) and software.
You’ll set up IT hardware for new starters and handle office moves, etc. and will undertake any other relevant duties or reasonable request as requested by the IT Service Desk Manager.
You’ll have great communication skills, a confident and professional telephone manner and will be able to build good working relationships with internal colleagues and stakeholders across different departments.
Fluent in both written and spoken English, you’ll have strong technical skills to support and troubleshoot issues with computers running the Windows and Mac OS X operating systems, including the ability to diagnose and troubleshoot issues with application installation and launch, network configuration, user permissions, Group Policy and Office 365.
You will already have experience of user administration in Active Directory and will have strong technical skills to support and troubleshoot issues with common office IT hardware such as laptops, printers and scanners.
You can use your own initiative, work with minimum supervision and are organised and able to work to agreed timescales and are skilled in network technologies. This will include a strong understanding of TCP/IP, DNS and DHCP, and have the ability to troubleshoot network and internet connectivity issues.
If you have language skills (written and spoken) in French and/or German, plus experience with ManageEngine ServiceDesk Plus or ServiceNow, this would be a bonus!
You’ll want to raise the bar in this role, be solutions focussed and look for ways to maximise efficiency. We encourage new ideas and innovation. We’ll give you a thorough induction where you’ll get to meet other new employees and learn about our culture and values and what it’s like to work at AEG. We will give you all the training in our systems, policies and procedures so that you’ll be set up for success.
Where: This role is based at AEG Europe’s head office in London (currently 240 Blackfriars Road). Occasional travel to other AEG locations, including venues and offices in the UK and France will be required.
Flexible/home working is available, but with the caveat that there must be at least one member of the European IT Service Desk team on site at 240 Blackfriars Road on any working day.
So why apply?
AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
You can find out about our Vision and Values here: https://careers.aegeurope.com/our-values
AEG have 8 Employee Network groups, who give our employees a greater voice in the steps the business takes to continuously improve our workplace: https://careers.aegeurope.com/our-culture/employee-network-groups/
Our benefits can be found here: AEG Benefits
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
