it support analyst North Vancouver
Western Stevedoring
Full Time
North Vancouver
63986 - 45183 CAD ANNUAL Today
Job description
IT Support Analyst - Contract
Western Stevedoring is a Western Group enterprise, a diversified and integrated group of marine logistics companies committed to the success of our people, our customers, and our communities, to sustain and grow Canada’s trade economy for the benefit of all Canadians. Our role in Canada’s supply chain is essential. It’s a responsibility and a privilege, one that inspires us to deliver expert solutions that help move cargo and people across the globe for our customers reliably, safely, and professionally.
Western Stevedoring is seeking an IT Support Analyst to join our team. This full-time, 1 year contract position is based at our head office in North Vancouver.
The Position
The IT Support Analyst will be responsible for providing high quality, responsive, and service focused first/second line IT support and administration to the user community. They will serve as the first point of contact for users seeking technical assistance over the phone or via our ticketing system. This position will develop and deploy end user training on productivity software and cloud solutions.
You will be part of a motivated and diverse team and will have a high degree of interaction with all employees throughout the organization.
Responsibilities & Activities
User IT Support & Training
- Monitor, prioritize, resolve, and close IT Service Desk tickets promptly.
- Support all users on Windows client workstations and iOS/Android mobile devices.
- User account and Security administration.
IT Asset Management
- Develop and maintain an asset management solution for all desktops and laptops.
- Develop a standard image and deploy, upgrade, and replace desktops and laptops as required.
- Install, manage and troubleshoot MFP’s as needed.
Security Administration
- Monitor and maintain security systems such as MS Security Center, Defender and Intune.
- Monitor threats, and work with other IT team members, respond to threat alerts, isolate endpoints, and initiate incident response protocols.
- Support the IT team with managing the cybersecurity awareness training platform.
Qualifications & Skills
The successful candidate will have a strong customer focus, will be self-driven, and motivated. You will have the necessary communication skills to converse easily with all members of the organization. You are analytical, a problem solver and critical thinker with attention to detail. The qualifications and skills to be successful in this position include:
Diploma in IT related field or combination of experience and education- Excellent understanding of Windows client operating systems and the M365 productivity toolset.
- Excellent understanding of user and GPO administration in a Windows AD environment
- Solid understanding of network protocols
- Excellent understanding of various communication and conferencing tools
- Excellent Customer/Team interaction skills
- Exceptional critical thinking and problem-solving ability.
- Excellent English language verbal and written communication skills
- Strong interpersonal skills with a focus on customer service
Benefits of Working with Western
- A generous total compensation package which includes extended health & dental benefits.
- Access to professional development opportunities and funding for career development.
- Additional Wellness and Employee Assistance programs.
- On-site fitness facility and free parking
- Working for a stable, successful organization that is a significant player in West Coast port operations.
- Enjoy a company culture that is steeped in care for employees and where community and diversity, equity and inclusion are valued.
To Apply
If you are looking to broaden your horizon, work on a diverse set of cutting-edge technologies and are committed to making a difference, we’d like to meet you. To apply, please do so by June 16, 2023.
To learn more about our operations and company culture, mission, and vision, please view our website at www.westeve.com.
Western Group and the enterprises within are committed to Employment Equity, support diversity in the workplace, and encourage applications from all qualified individuals including, women, members of visible minorities, Indigenous persons, and persons with disabilities. Furthermore, we are committed to providing an inclusive and accessible environment. If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.
About Western Stevedoring
Revenue: $25 to $50 million (USD)
Size: 501 to 1000 Employees
Type: Company - Private
Website: www.westernstevedoring.com
Western Stevedoring
www.westernstevedoring.com
North Vancouver, Canada
$25 to $50 million (USD)
501 to 1000 Employees
Company - Private
