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About us

UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges.

The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.

Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

About the role

We are currently recruiting two AV and IT Support Officers in our Technical Operations team to provide prompt, in-depth, customer-focused 2nd line support to staff, students and honorary contract holders. You'll provide field, phone and remote based support of UCL Managed Desktop, desktops/laptops, mobile devices, networking equipment, audio visual equipment, multimedia equipment, video conferencing, specialist equipment and other peripherals used by academic staff, administrative staff and students. Additionally, you will be expected to work within virtual teams across other parts of the ISD.

Please note, these roles will be based onsite full-time in our London Bloomsbury campus. One of the 2 posts will be required to take part in the late shift that runs from 12:15pm to 8:30pm Mon – Fri on a 1 week out of 6 basis.

In the event we get a high number of applications, we may close the advert early before the published closing date. As a minimum we will keep all adverts open for 2 weeks.

Job Ref: B01-03400

Closing Date: 30-06-2023 – 23:59 (UK time)

About you

• A broad understanding of Audio visual fundamentals
  • Signal processing
  • switching and distribution
  • fundamentals of cabling conventions, standards and their applications
• knowledge of video conferencing
• Experience supporting IT hardware including laptops, desktops, tablets and mobile devices
• Managed Desktop Services using Active Directory, Microsoft Windows, SCCM, Appsense and Ivanti Operating system support for Windows 10 and OSX
• An understanding of work place safety including carrying out informal risk assessments
• Experience supporting large scale conferences and high profile events
• Experience using fault logging systems
• Experience of network switches, patching and Wireless networks- Experience of manual handling regulations
• Excellent problem solving skills including an ability to diagnose complex hardware and software faults
• Excellent communication skills with the ability to work under pressure
• Professional and supportive towards colleagues, staff, students and others

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women