it support analyst Southampton, England
Job description
At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
With a mission to reduce the energy intensity of the world, Trane Commercial HVAC EMEA offers world-leading HVAC systems and energy efficient solutions, with an approach defined by continuous innovation and intelligent, customized applications for diverse building and industrial processes.
We are looking for an IT Support Partner to join our IT infrastructure team. Reporting to the IT Support Manager, you will provide tier II level IT partnership for internal Trane Technologies employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
Through utilizing best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed.
What will your responsibilities be?
- Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals
- Maintain client hardware lifecycle and asset management activities
- Provide partnership and support for IT related projects
- Complete minor and major incident management
- Support application and emerging technology deployment support
- Fulfill hardware and software requests
- Provide employee training related to employee used hardware and IT processes
- Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
- Support technical solutions and ensure reliable, secure client endpoint devices.
- Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs.
What skills and competencies will the ideal candidate have?
- Bachelor’s degree in a related IT technical field
- IT experience providing technical customer support including troubleshooting computer hardware and software
- Experience with the ServiceNow platform
- Outstanding customer service skills
- Strong oral and written communications skills
- Strong interpersonal skills
- Work independently with minimal supervision
- Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies
- Strong organizational skills
- Excellent problem-solving and critical thinking skills
- Strong remote troubleshooting support skills
- Evaluate priorities and drive effective time management
- Must be able to lift and carry computers and other IT related hardware (approximately 50lbs), crawl into tight spaces (such as under desks), and climb ladders as needed to install hardware equipment
What will you get?
Our people are our greatest asset. In return for everything you bring, we are committed to helping you thrive at work and at home. In support of this we are also open to hybrid working and flexible hours – ask us about it!
In addition, when you join our Trane team, you’ll also be part of Trane Technologies, the global leader in climate solutions for buildings, homes and transportation. You will have 40,000 colleagues in more than 60 different countries. We are building a culture that is diverse, inclusive, respectful and driven to provide an opportunity for all.
More information about our company can be found here: www.tranetechnologies.com
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
