it support analyst Crewe, England
Job description
Heard of us?
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
The role …
We are looking for a Desktop Support Analyst to join our friendly and dedicated internal IT Support team.
Radius has over 2500 employees spread across multiple offices, so this team provides vital support and maintenance to the group's IT infrastructure.
We’re largely a Microsoft environment (more on that later), and you’ll be helping to support the business both remotely and in person.
You’ll be based alongside the team in our head office in Crewe, reporting into our Head of IT Support.
What would your day to day look like?
Carrying out support and maintenance of the group’s IT infrastructure including PCs, servers, printers, network equipment and telephony systems.- Carrying out both hardware and software installations and upgrades.
- Carrying out ad-hoc IT support tasks as and when required with some after-hours work when necessary.
- Undertaking thorough impact analysis of all assigned desktop support activities.
- Helping with the rollout of new hardware/software, office expansions, new offices, etc as required.
What do we expect of you?
Good level of desktop support knowledge gained in a professional services/project organisation and/or technical environment.- Experience of the following technologies:
- Windows 10
- Desktop hardware (Dell preferred)
- Microsoft Office
- Microsoft 365
- Ability and willingness to travel (including a driving license).
- Familiarity with Service Desk ticketing systems.
- Ability to manage customer expectations and SLA’s and prioritise conflicting requirements.
- Knowledge of IT Security fundamentals.
- Experience of desktop builds and hardware installation and configuration.
- Experience of practical troubleshooting within a Windows environment and dealing with users direct and/or by telephone.
- Remote diagnostics and troubleshooting skills.
What can you expect of us?
A friendly culture that mirrors our proposition to our customers.- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- An accessible and approachable management team
- A modern purpose-built space in Crewe that will provide you with an outstanding working environment (complete with onsite gym, café, games rooms, and coffee bar style break out areas).
And of course, you will be compensated competitively, with a good range of core benefits.
Still curious?
If you feel we are a good match for each other, you can apply online now!
If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background
We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius Talent Team.
