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Job description

JOB DESCRIPTION

Job Title: IT Support Executive

Reports to: Head of IT & Operations

Salary: £25,000 per annum

Hours: 37.5 hours per week. Attendance at weekend matchdays is required.

How To Apply: If you feel you have the qualities and experience we are looking for, please download and complete our application form. Once complete, please return by email to [email protected]

Closing Date: 7 July 2023

Equality & Diversity: Leicester Tigers strives to create a diverse and inclusive environment where people feel entrusted to challenge, inspire and succeed.

Primary Function:

· To ensure the continuity of service of the Club’s technology for normal business activities, and to act as the first line of support for questions, queries and issues with the Club’s technology

Secondary Functions:

· To lead on the set up and training of the Club’s ticketing systems

· To support the Club’s drive to collect, store and utilise qualified data to run Club activities and promote our products by way of Sales and Marketing

Key Tasks:

· To be the first point of call for the setup of the club’s systems particularly our ticketing / sales / CRM system (SRO by SeatGeek) including but not limited to match and event set up including seating plans and pricing

· To act as key point of contact with Shine Systems to provide a helpdesk and first line support to all users both at Mattioli Woods Welford Road and Oval Park

· Work with all support companies to ensure the maximum level of system availability

· Management, administration, and improvement of the Club’s Microsoft 365 solution and to provide user training where required

· To manage the IT department’s budget in line with the Club’s needs

· Monitor compliance with all GDPR and PCI DSS legislation

· Liaise with all of the Club’s IT contractors and providers, to include negotiating contracts as required

· To attend all matchdays to provide IT, turnstile and ticketing support

· Setup and manage the Access Control and ticketing system ensuring the smallest numbers of issues for ticket users and support any issues that might arise with this or other

· To support the Club’s Shop, including the deployment of EPOS systems and chip and pin devices

· Manage the distribution of the Club’s IT equipment

· To undertake any other duties and tasks as may be required from time to time which are within the post-holder’s capabilities

Desirable

· Excellent working knowledge and experience in management of MS 365 – Excel, Word, Teams, Admin, Power apps

· Knowledge of EPOS systems, acquirers and payment gateways – Elavon, Global Payments, Medoc

· Knowledge of Ticketing and CRM systems – Salesforce, SRO by Seatgeek, Fortress Access Control

· Knowledge of Mobile Device Management systems – MaaS 360

· Knowledge of Cyber Security deployments – Sophos Endpoint Protection

· Experience of venue management systems – CCTV, net2 access control, BMS, lighting systems and AV PA systems

· Knowledge of print support – papercut

· Knowledge of Amazon Web Services and S3 buckets

· Knowledge of HR and Accounts systems – Access dimensions, Focalpoint, PeopleHR

Job Type: Full-time

Salary: From £25,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Sick pay
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Application deadline: 07/07/2023