it support analyst East Grinstead, England
Job description
We are a team of experienced and supportive 3rd Line IT Technicians. Due to their continued expansion, they are seeking a technically literate individual to join and develop with them!
Apprenticeship summary
Annual wage
£10,400
Working week
Monday to Friday: 9:00am to 5:00pm
Total hours per week: 37.5 hours a week
Expected duration
16 Months
Apprenticeship level
Advanced
Level 3 (A level)
What will the apprentice be doing?
This is the perfect opportunity for any computer literate individual looking to start their career within the IT sector, alongside a progressive and welcoming business. They're unrivalled IT support capabilities can help all sizes of businesses and internal IT teams so, if your seeking the chance to gain workplace experiences then this could be the place for you!
The Apprentices' roles and responsibilities are the following:
- Learn how to become the first point of contact for all incoming help-desk calls
- Aim to assist and provide first line help-desk support to any and all of 2 Moons' customers and clients
- Attempt to accurately record all relevant technical information regarding the reported issue into the help-desk ticketing system
- Assisting with the setting up, maintenance and repair of computer linked/computer related equipment
- Help with the collection and delivery of computer equipment to customers
- As requested, proactively undertaking any other relevant duties as may be reasonably required by the IT support team
- With training and development, reaching the point at which you can be assigned tickets to resolve yourself
What training will the apprentice take and what qualification will the apprentice get at the end?
The classroom training for the ICT apprenticeship comprises of 4 modules. Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer.
When the classroom training takes place will be agreed at the Induction meeting between Employer, Apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.
The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers,
and trainers.
The 4 ICT modules are:
- Networking Fundamentals
- Mobility and Operating Systems
- Cloud Fundamentals
- IT and Business Principles
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment)
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the
following:
Level 3 Information Communications Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.
What is the expected career progression after this apprenticeship?
As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications.
The company also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)
Requirements and prospects
Desired skills and personal qualities
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Work to deadlines
- IT Fundamentals knowledge
Qualifications
- GCSE or equivalent English (Grade C (4) or above) essential
- GCSE or equivalent Maths (Grade C (4) or above) essential
Training
Training provider
JBC SKILLS TRAINING LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Job Types: Full-time, Apprenticeship
Salary: £200.00 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- East Grinstead, RH19 3DE: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Work Location: In person
