it support analyst London, England
Grant Thornton UK LLP
Full Time
London, England
52901 - 37624 GBP ANNUAL Today
Job description
More than you expected
Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 58,000 people in over 135 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around the world we bring a different experience to our clients. A better experience. One that delivers the expertise they need in a way that goes beyond. Personal, proactive, and agile. That's Grant Thornton.
Job Description:
IT Support Assistant - 12 month FTC
London
NEW GROUND WON’T BREAK ITSELF.
Every day our teams help people in businesses and communities to do what is right and achieve their goals.
The IT Support Assistant role is to work as part of the IS team to effectively assist with the large building move for the London office and efficiently provide systems support to IS users, in accordance with the firm’s procedures.
They will establish good working relationships with colleagues and clients and assist/support other team members (and other National IS team members) where required. They will develop personal and technical skills and demonstrate a good understanding of IT products, services and capabilities.
Although the role will primarily be based on site, we’re happy to talk flexible working and will support you to balance your work and life.
A look into the role
As an IT Support assistant within our IS team, you will:
- Assist the team with tasks related to the office move to a new building
- Respond promptly to requests for help and support and provide first line technical support to partners and employees in the firm
- Further your knowledge through attending training sessions/workshops and doing research when required
- Manage your own time, workload and responsibilities where required
Knowing you’re right for us
Joining us as an IT Support Assistant, the minimum criteria you’ll need is previous experience of working in a busy IS support team or a demonstrable knowledge of PC hardware and software. It would be helpful if you had some of the following skills, but don’t worry if you don’t tick every box, we’ll help you develop along the way.
- Good IT administration and organisational skills
- Experience of hardware and software issue troubleshooting and resolution
- Experience of service desk software and processes, ie call handling and escalation
- Knowledge of Windows 10, Microsoft 365 including Teams, remote access, MFA and smartphones
- A degree of fitness is required as it's to assist with the removal and installation of equipment during the building move
Knowing we’re right for you
Embracing uniqueness, the culture at Grant Thornton thrives on the contributions of all our people, we never settle for what is easy, we look beyond to deliver the right thing, for everyone. Building an inclusive culture, where we value difference and respect our colleagues helps our people to perform at the best of their ability and realise their potential.
Our open and accessible culture means you’ll interact with leaders who are interested in you and everything you bring to our firm. The things that set you apart, we value them. That’s why we give you the freedom to bring your whole self to work and pursue your passions inside and outside of work.
Beyond the job
Life is more than work. The things you do, and the people you’re with outside of work matter, that’s why we’re happy to look at flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.
The impact you can make here will go far beyond your day job. From secondments, to fundraising for local charities, or investing in entrepreneurs in the developing world, you’ll be giving back to society. It’s that drive to do the right thing that runs through our every move, grounded in our CLEARR values – Collaboration, Leadership, Excellence, Agility, Respect and Responsibility.
We’re looking for people who want to contribute, spark fresh ideas and go beyond expectations. People who want to be able to proudly do what’s right, for the firm, our clients, our people and themselves. It’s how it should be.
