IT Support Analyst London, England
Job description
Shift rota pattern – 7.00 am– 4.00 pm, 9.00 am – 6.00 pm, 10:30am to 7:30pm
Who we are
We are Dare, an energy tech company using the power of data science, analytics, and trading expertise to help the world reach a renewable future, faster. Our mission is to support the global energy transition by driving investment into renewables.
At Dare, you will be joining a team of ambitious individuals who challenge themselves and each other to drive innovation. We have a culture of empowering exceptional people to become the best version of themselves.
Our team has built one of the market’s leading energy trading risk management systems, with this cutting-edge technology being a large part of our rapid rise in the sector.
What you’ll be doing
The IT & Infrastructure team help facilitate the productivity of all business functions by overseeing the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you’ll become an integral team member, providing hands-on and remote support for desktop services and telecoms systems.
This role is particularly suited to a self-starter with good problem-solving skills. You’ll be the first point of contact for all staff with a query about technology, having an immediate impact on the service to the business and being the face of technology within Dare.
- Take responsibility for responding to user queries and escalating to 3rd line when required.
- Be the primary contact for logging support incidents and requests from end users, keeping users updated with incident progress and upholding the highest standard of professional service.
- Imaging and deployment of Windows desktop and laptop machines, as well as tracking of assets from onboarding to deprovisioning—lifecycle management.
- Onboarding and offboarding of new and departing employees, including user account administration.
- Producing clear and concise documentation and procedures for administrative tasks.
- Provide support for various in-house and 3rd party trading applications within defined SLAs.
- Understanding user requirements and being able to prioritise and escalate issues as required.
- Testing and evaluating new technology.
- Ensuring Audio/Video systems are operational and maintained.
- Logging all calls on the call logging system and proactively seeking to reduce reoccurring issues.
- Carrying out routine maintenance tasks as required.
- Managing desk moves and changes as required by the business.
- Maintaining asset stock levels to ensure availability and resilience.
- Monitoring critical escalation channels and picking up the calls within defined SLAs.
You’ll have
- Previous trade floor support experience or experience in a financial institution.
- Experience supporting Microsoft domain, server stack and Office 365 accounts and services.
- Experience with supporting and provisioning mobility devices.
- Experience with Active Directory management experience.
- Experience troubleshooting hardware, software, and basic networking issues.
- Experience supporting and troubleshooting printers and copiers.
- Previous experience with demanding service levels and use of ticketing systems.
- An ability to participate in shift and on-call rota to support business and trade priorities.
Ideal Behaviours
- Strong multitasking and problem-solving abilities.
- Ability to balance, prioritise and organise multiple tasks with effective time management.
- Self-motivated and proactive, with a desire to learn and grow as part of a team.
- Flexible to participate in a variety of tasks as business requires.
- Ability to communicate difficult concepts.
- Adaptable and flexible to rapidly changing environment – innovative.
- Ability to prioritise issue resolution based on business risk.
- Ability to effectively capture user requirements and propose suitable solutions.
- Ability to always uphold a positive attitude, even under highly pressurised conditions.
- Proven ability to handle challenging, rapid-response user support.
- Proven ability to resolve problems efficiently and effectively, recognising customers’ competence levels and approaching each level appropriately.
- Ability to demonstrate sound judgement under pressure.
Desirable
- Azure Active Directory / AWS.
- Scripting (Powershell, VBA etc.).
- Knowledge of basic trading concepts.
Benefits & perks
- Competitive salary
- Vitality health insurance and dental cover
- 38 days of holiday (including bank holidays)
- Hybrid working
- Learning & Development budget of £5000
- Free gym membership
- Deliveroo dinner account
- Office massage therapy
- Freshly served breakfast twice a week
- Fully stocked fridge and pantry
- Social events and a games room
Diversity matters
We want to build an inclusive team, so we hire candidates from all backgrounds. This breadth of experience means we thrive at solving problems. Our culture rewards curiosity and drive, so the best ideas triumph, and everyone here can make an impact.
Job Type: Full-time
Salary: £50,000.00-£60,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Gym membership
- Private dental insurance
- Private medical insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- IT Support: 3 years (required)
- Microsoft & Office 365 account domain, and services: 3 years (required)
Work Location: One location
