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POSITION SUMMARY

Reporting to the Head of IT, the IT Support Assistant will be supporting Wildhorse Saloon and National Saloon from June 30th to July 17th, 2023. The IT Support Assistant will be supporting the operations of the tents through maintaining and troubleshooting the designated POS, company mobile devices, printers, computers, network, etc. The candidate must demonstrate a strong sense of integrity, adhere to policy & procedures, demonstrate reliability & consistency with punctuality and accomplish their assigned workload.

COMPANY SUMMARY

Concorde Group entered Calgary’s hospitality scene in 1987 with the opening of Republik, a college bar dedicated to alternative music fans and 34 years later has grown to become one of Canada’s largest and most diverse hospitality companies. Now with 20+ establishments under its banner, each with its own unique vision, Concorde Group remains focused on bringing exceptional dining and entertainment experiences to Calgary. Whether you're looking for a seat on a patio, a gourmet meal, a counter-served burger and shake or a night out on the town, Concorde Group is always at the heart of fun offering something for all Calgarians.

COMPENSATION

• Compensation includes an hourly wage of $18-22/hour, depending on experience.
• Overtime eligibility if interested, but not required.
• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

DUTIES & ESSENTIAL RESPONSIBILITIES

• Assist users with desktop, point of sale, software troubleshooting, updating required software, firmware, or applications.
• Provide support to venue locations regarding mobile devices, computers, tablets, printers, digital signage, iPads, and POS.
• Setup and teardown of POS systems for both Wildhorse Saloon and National Saloon
• Assist in the maintenance, operations, and end user training of POS systems.
• Monitor, maintain and troubleshoot the networks, Identify, research, and resolve communication problems on the network.
• Provide onsite support in an often fast-paced environment.
• Maintain computer hardware and software inventory.
• Other duties as required and assigned from the Head of IT

QUALIFICATIONS, KNOWLEDGE & SKILLS REQUIRED

• At least 2 years of university experience in a related degree, or 1-2 years of work experience in an IT support position is required.
• Experience with Micros Res3700 is an asset, but not required. Experience with other Point of Sale systems is a strong asset.
• Restaurant/ hospitality experience is a strong asset.
• Must be able to work on-site from June 30th – July 17th.