it support analyst London, England
Clarivate
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
Hybrid - London
We are looking for an IT Support Analyst to join our Workplace in London. This is an amazing opportunity to work on latest technologies and provide a high level of service to employees in need of IT support. The team consists of 6 individuals and is reporting to the IT Support Services Manager.
We have a great skill set in Windows and Mac environment as well as Cloud technologies and we would love to speak with you.
About You – experience, education, skills, and accomplishments
- At least 2-5 years of working experience working with Windows 10 and 11 workstations including experience with Windows Server 2003/2008 and Exchange 2007.
- Knowledge of Microsoft and other Enterprise management tools such as Active Directory, Azure Active Directory, Exchange, SCCM, DNS, GPO and TCP/IP, Intune JAMF, MDM technologies, etc.
- Education (bachelor’s degree in computer science, mechanical engineering, or related degree or at least 4 years of equivalent relevant experience).
- Physical Demands and Work Environment: Representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to operate a PC and sit for extended periods of time. Able to lift and move 20 lbs. Able to crawl under desks and tables to connect lines and cables. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent communication, teamwork and customer service skills.
- Strong diagnostic and problem-solving skills
It would be great if you also had . . .
- Familiarity of corporate application such as SSO, collaboration, Cloud, Office 2010 to 2016, Office 365, Multi Factor Authentication, VDI etc.
- Education (Master's degree or PhD).
What will you be doing in this role?
- Perform technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, Wi-Fi, printers, related peripherals, mobile devices, videoconference equipment, etc.
- Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from employees to executives while delivering exceptional service
- Assist in computer, monitor, telephone, and other desktop equipment moves as needed.
- Be able to perform support functions within Active Directory, Azure Active Directory, Exchange, O365 admin center, Imaging, etc.
- Support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc.
- Procure and/or install requested hardware and software in a timely basis and ensure new hires, transfers, etc., are provisioned with necessary equipment.
- Provide remote/smart hands assistance for network, application, and/or production onsite systems.
- Must be able to respond to security threats in the environment and assist with any remediation.
- Prepare necessary equipment and files for company All Hand meetings running preliminary tests prior to the event to ensure that everything is in working condition.
About the Team
The team that is based in the UK is part of a much larger IT support team that provides support for users in over 30 countries.
Hours of Work
Full time permanent role based in London, UK.
What we can offer you:
- Private Medical Insurance
- Pension Plan contribution rates
- Sports Club Subsidy (Company pay 50% of gym membership, or up to £500)
- Eyecare vouchers
- A modern culture environment combined with all the financial and stability advantages of working for a large business.
- Active volunteering community, with 40 annual paid hours of volunteering time
- Global and dynamic employee base (more than 20 nationalities).
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
About Clarivate
CEO: Jerre Stead | Jonathan Gear
Revenue: $2 to $5 billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.clarivate.com
Year Founded: 2016
Clarivate
www.clarivate.com
London, United Kingdom
Jerre Stead | Jonathan Gear
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Information Technology Support Services
2016
