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Job description

Role: Customer Services Administrator

Hours: Monday - Friday

Salary: £22-24k

Location: Dodworth, Barnsley

Start date: ASAP

First Choice have an exciting opportunity to join our client, an established fast-growing discount wholesaler.

We are searching for a customer services administrator to assist with their ever-increasing customer base.

Your key duties will include:

• Liaising with customers and our transport partners to arrange deliveries of orders.
• Problem solving with customers to resolve issues, processing credit note and arranging collections if necessary.
• Working closely with our warehouse team, overseeing the dispatch process.
• Investigating customer issues thoroughly, such as mis-picks, damages and delivery problems.
• Responding to customers via email and over the phone with enquires including, advising on stock levels, pricing, delivery dates, product information etc.
• Producing commercial documents for Export.
• Liaising with freight forwarders to book deliveries of inbound containers.
• Other general administrative duties.

The successful candidate will:

• Education - A-Level or equivalent.
• Excellent working proficiency in Microsoft Excel is essential.
• Good working knowledge of other common Office software such as Word and Outlook
• Organised and ability to work to strict deadlines.
• Have a can-do attitude with an understanding of the importance of excellent customer service.
• Experience within a wholesale function would be desirable.
• Gain an understanding of products sold to answer customer queries effectively.
• Excellent telephone manner and the ability to form positive relationships, both internally and externally.

INDCOM

Job Types: Full-time, Permanent, Temp to perm

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Free parking

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Barnsley: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)
• Administration: 2 years (required)

Work Location: In person

Reference ID: JG/CSA/0723
Expected start date: 04/08/2023