it support analyst Woodbridge
Job description
Transforming visions into buildings.
About Buttcon
Buttcon is proud to be a 100% employee-owned COR certified, leading Canadian General Contractor with projects from coast to coast. As a leader in the construction industry, we deliver quality services in ICI and multi-unit residential construction with a focus on off-site construction and sustainability. We utilize innovative technologies that ensure our projects are completed above expectations. As a company, we are committed to working safely and provide exceptional value in our progressive practices and processes. We believe that active listening, the power of a team, building for the long-term, taking action, and sharing success are the keys to a successful future.
We care about the work we do, the people we work with and making a difference through our work. We strive to provide opportunities for growth and development that empower our people. Our values of Safety, Accountability, Honesty and Integrity, Quality, Entrepreneurial Spirit, and being People-focused, are rooted in our culture and are essential in what we do. Our employees contribute to Buttcon’s success because of their knowledge and dedication to their passion.
If you share our passion for construction, we would like you to be part of our team.
IT Support
Location: Woodbridge, ON
Position Description:
Be a part of one of Canada’s top construction companies, with successful growth each year. Our project experience is diverse and has established Buttcon as the construction partner of choice for our clients. To be a part of the Buttcon Team means you will have the opportunity to be innovative, entrepreneurial and instill safety and quality into everything you do. Buttcon is looking for individuals that have that entrepreneurial spirit, who are accountable, take responsibility and care about our company, our team, and our clients. Together we will help you by providing a challenging career in the construction industry.
We are currently looking for a highly skilled, caring, and safety focused individual. In this role, you will report to the IT Manager, the IT Support will be responsible for providing day-to-day technical support to our staff and completing project deliverables. This is a great opportunity to work in an exciting and rewarding work environment. We are looking for a well-rounded individual who will be a good fit within our existing Technical Support group.
Come be a part of our growing team and experience the satisfaction of “Transforming Visions into Buildings”.
Here’s What You’ll be Responsible for:
· Provide technical assistance with computer hardware, software, mobile devices, printers, and remote access, ensuring our employees receive excellent support during their engagement
· Resolve any technical issues via phone, in person or chat
· Image and set up computers including peripherals, install/configure programs following our standards and checklist
· Identify recurring technical issues and deploy solutions in a consistent manner to address the root cause of the problem
· Follow-up with employees about the evolution of their request or issue
· Track and maintain accurate record of IT assets
· Maintain an organized, secure workplace, ensuring appropriate password/security measures taken
· Escalate Level 2 support promptly to ensure timely resolution of complex incidents/problems
· Perform routine audits of systems and software.
· Create and maintain reference and procedural documentations
· Perform other duties as assigned
What You’ll Bring to the Team:
· Excellent communication and interpersonal skills
· Proven ability to diagnose, analyze, and develop solutions to complex issues.
· Analytical and strong problem-solving ability
· Effective verbal and written communication skills
· Strong organizational skills and high attention to detail
· Willingness to learn
· Ability to work independently and as part of a team
· Ability to multitask and prioritize various asks with conflict deadlines
Qualification Requirements:
- Degree or diploma in Computer Science or similar discipline
- 2+ years of recent computer, server, and network support experience
- Practical experience with Active Directory, Microsoft 365, Microsoft Remote Desktop Services, client/server, disk imaging, remote tools, Windows 10/11, Server 2019, and iPhone/iPads devices
- Knowledge of Jamf Pro or other MDM tool for iPhone/iPad management
- Access to a vehicle as some light travel to job sites are required
Here’s What You’ll Love
- The opportunity to work with a growing company that works on diverse projects while using advanced software technology
- Career development and training tailored to you
- A work environment that cares about their employees and is inclusive and welcoming to all
- A hybrid work schedule
- Competitive benefit plan
While we thank all applicants, only those under consideration for the position will be contacted. Buttcon Limited is an equal opportunity employer that proudly recognizes the value of a diverse workforce. Accommodations are available on request for applicants with disabilities taking part in the recruitment and selection process. Any information obtained during the course of recruitment will be used for employment purposes only and not for any other purpose.
Job Type: Full-time
Benefits:
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Profit sharing
- RRSP match
Work Location: Hybrid remote in Woodbridge, ON L4H 4G3
About Buttcon
Revenue: $100 to $500 million (USD)
Size: 51 to 200 Employees
Type: Company - Private
Website: www.buttcon.com
Year Founded: 1979
