IT Support Analyst London, England
Job description
IT Support Officer
As a key member of the team, you will be responsible for providing a comprehensive first line IT support service to Balham & our shops, maintaining the highest level of confidentiality, diplomacy whilst promoting Brindisa as a great place to work through effective processes.
Brindisa encompasses a wholesale business providing the most delicious Spanish foods nationwide to restaurants and delis, wholesalers, multiples, online grocery and food halls; with retail outlets in Borough Market and Balham.
As the successful candidate, you will have:
- Qualifications in IT/systems or training looking for practical work experience and an opportunity to develop.
- Experience of working unsupervised in a methodical manner.
- Experience of working to changing priorities and meeting deadlines.
- Good organisational and interpersonal skills.
- Outgoing and friendly personality with a real can do attitude.
Key aspects of the job:
- Collaborate with the IT Manager on key projects, contributing to our continuous improvement.
- Log and prioritize faults and queries, ensuring prompt resolution through calls and emails.
- Track and manage IT assets, including hardware and software, to optimize efficiency.
- Demonstrate end-to-end ownership of issues, from initial identification to successful resolution.
- Apply your technical expertise to identify and rectify software, hardware, and networking faults.
- Proactively identify and address business-critical issues, ensuring minimal disruption.
- Provide maintenance and support for equipment, such as printers, projectors, and IT networks.
- Contribute to system enhancements by setting up new equipment and upgrading existing systems.
- Document systems and processes, ensuring accurate and up-to-date information.
- Escalate complex issues to the appropriate channels for timely resolution.
- Empathetically collect details from users, displaying exceptional customer service skills.
- Conduct user training sessions, both face-to-face and remotely, to promote system understanding.
- Keep users informed of issue progress, providing regular updates to foster confidence.
- Support ERP Winman end users and Retail EPOS + Scales systems for seamless operations.
- Maintain the telephone system, ensuring efficient communication channels.
- Foster effective relationships with external partners, promoting collaboration and efficiency.
- Remotely configure new PCs/Laptops, ensuring optimal functionality.
- Create and manage user accounts, ensuring smooth access to systems and resources.
- Deploy software to users' workstations, streamlining workflows.
- Maintain databases, safeguarding data integrity and accessibility.
- Provide comprehensive support for Windows 10, 11, as well as Server 2016, 2019.
In return we offer a fun, creative and flexible environment; significant discounts on our delicious product range; continual product training and tastings; 28 days holiday pro rata (rising to 33 days dependent on length of service); financial and menthal health wellbeing support and more
If this position interests you and you would like to join us in our continued growth and development across the gastronomic map of the UK, we would love to hear from you.
For more information and to apply for the position, please visit our careers section on our website www.brindisa.com
Please send CVs (with covering letter optional) stating your suitability for the role to [email protected]
Due to the high volume of enquiries we are not always able to respond to all CVs. Only successful candidates will be contacted.
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (required)
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: IT Support
About Brindisa
CEO: Monika Linton
Revenue: $5 to $25 million (USD)
Size: 51 to 200 Employees
Type: Company - Private
Website: www.brindisa.com
