it support analyst Auburn Hills, MI
Job description
Service Desk Technician
Auburn Hills MI (Hybrid/Remote)
Schedule: Friday - Monday 8a-630p CST
Ascend Technologies (https://teamascend.com/) enables business growth with innovation and technology. We help clients make IT investments with confidence, eliminate threats, meet the needs of the business and optimize user productivity. Our team (of over 300) are growing together because every day we focus on what's important: Supporting our clients and each other.
If you are inspired by the opportunity to join us, please read on and apply below.
Your day-to-day as a Service Desk Technician:
- Acting as the first point of contact when our clients need our help
- Answering incoming calls and emails in a friendly and efficient manner
- Solving a variety of IT concerns and assigning tickets to Technicians
- Explaining technical terms in a way clients can understand
- Providing the high-end customer service our clients expect
- Participate in on-call rotation
- This is a Hybrid position that requires 3 days a week in the office
How You Will Excel:
- Customer Service & Communication – a natural eagerness to assist others and the ability to communicate clearly
- Troubleshooting & Problem Solving – can make good decisions quickly in a dynamic environment
- Multitasking & Time Management – every hour brings new opportunities, being able to keep track of your day is critical
- Love of Learning – we want you to be successful and learn all you can about the IT world
Your Skills and Experience:
- Technical aptitude and general experience resolving issues with Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, and other infrastructure requirements
- Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active day
- Consistently exceeded customer expectations through extraordinary service
- Industry certifications pertaining to infrastructure, security and cloud technologies are a plus
This is a full time position within standard business hours Monday - Friday. We provide our team a generous benefits package. We offer medical, dental, vision, life & disability insurance, flexible spending accounts, voluntary accident and illness coverage, legal services, and 401k w/employer match. Ascend also extends a flexible time off policy to provide employees a healthy balance of life's demands.
Ascend Technologies is an equal opportunity employer. We believe prosperity is driven by the diversity of our employees. We celebrate authenticity and provide a safe and inclusive environment for all. We look forward to reviewing your application and thank you so much for your interest in our company.
Thank you,
Ascend Technologies Recruiting Team
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