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Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

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  Must have a valid driver’s license and clean driving record
• Must own a reliable vehicle for your sole use to travel to/from and between Asbury dealerships/locations
• Must be able to transport IT equipment between Asbury dealerships in reliable vehicle owned designated for your sole use
• Proficient in Active Directory User/Security Group Administration
• Abel to provide smart hands Level 1 Network Support
• Able to rack and unracked all types of network equipment. I.e., UPS, Switches, Routers, IoT
• Able to provide IP Phone Support
• Able to provide Microsoft End User/PC Support
• Able to provide IT Hardware Support. I.e. Printers, scanners, monitors, mobile devices
• Proficient at troubleshooting level 1 application issues and open support cases with application vendors

• 
  Triage Level II and Level III Incident and Service Request tickets
• Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
• Resolve Level l Incident and Service Request tickets
• Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system
• Interface effectively with IT infrastructure, security, applications management, database and governance personnel
• Obtain a strong knowledge of IT Security Policies, Processes and Procedures
• Adhere to and execute IT Security Policies, Processes and Procedures
• Write, and update knowledge base articles
• Actively contribute to IT Continual Service Improvement efforts
• Ability to complete multiple simultaneous project and support tasks in a timely manner
• Performs other duties or special projects as assigned
• Proficient at booking travel and submitting expense reports in Concur or other expense management system
• Proficient at interfacing effectively with IT infrastructure, security, applications management, database, and governance personnel
• Proficient at communicating effectively with Executive level management teams
• Proficient at discussing technical issues at a high level with both technical and non-technical end users

• 
  All Asbury Dealership Support Center, Dealership Shared Services and Guest Experience Center personnel
• All Asbury Dealership personnel

• 
  5+ Years IT customer support/help desk experience
• Working Knowledge of ITIL v3 Foundations Methodology
• Experience with ITSM solutions
• Automotive Software experience a plus

• 
  Other Corporate and Dealership positions
• IT Sr Tier 1 Technician
• IT Tier 2 Administrator
• IT User Provisioning 2
• IT Security Analyst
• IT Support Ops Supervisor