it support analyst

it support analyst Jacksonville, FL

Asbury Automotive
Full Time Jacksonville, FL 50084 - 36105 USD ANNUAL Today
Job description

Overview:

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a IT Support Tier 1 Technician, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused IT Support Tier 1 Technician who will help us redefine the car-buying experience.
Does this sound like you? Apply now!
Benefits:

Pay and Recognition:

  • Weekly pay
  • Paid holidays & paid time off
  • Paid training
  • Stock Awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
  • Up to 8 weeks paid pregnancy leave (disability leave)
  • Health savings
  • Flex spending accounts (tax free)
  • Short-term and Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
  • Professional growth and development opportunities

Additional advantages:

  • Student loan relief resources
  • Employee assistance program
  • Employee discounts on vehicle purchases, parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives
  • Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications:
The IT Support Tier 1 Technician is repsonsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Documents, tracks and monitors Incidents and Service Requests to ensure a timely resolution. Communicates effectively with IT team and dealership personnel. Possesses a strong generalist, IT technical skill set. Creates Technical Documentation and Knowledge Base articles.

  • Must have a valid driver’s license and clean driving record
  • Must own a reliable vehicle for your sole use to travel to/from and between Asbury dealerships/locations
  • Must be able to transport IT equipment between Asbury dealerships in reliable vehicle owned designated for your sole use
  • Proficient in Active Directory User/Security Group Administration
  • Abel to provide smart hands Level 1 Network Support
  • Able to rack and unracked all types of network equipment. I.e., UPS, Switches, Routers, IoT
  • Able to provide IP Phone Support
  • Able to provide Microsoft End User/PC Support
  • Able to provide IT Hardware Support. I.e. Printers, scanners, monitors, mobile devices
  • Proficient at troubleshooting level 1 application issues and open support cases with application vendors

Position Responsibilities

  • Triage Level II and Level III Incident and Service Request tickets
  • Troubleshoot and resolve Incident tickets related to technical difficulties with hardware, software, and the network
  • Resolve Level l Incident and Service Request tickets
  • Validate with internal customers that the Incident or Service Request has been resolved and update the ITSM ticketing system
  • Interface effectively with IT infrastructure, security, applications management, database and governance personnel
  • Obtain a strong knowledge of IT Security Policies, Processes and Procedures
  • Adhere to and execute IT Security Policies, Processes and Procedures
  • Write, and update knowledge base articles
  • Actively contribute to IT Continual Service Improvement efforts
  • Ability to complete multiple simultaneous project and support tasks in a timely manner
  • Performs other duties or special projects as assigned
  • Proficient at booking travel and submitting expense reports in Concur or other expense management system
  • Proficient at interfacing effectively with IT infrastructure, security, applications management, database, and governance personnel
  • Proficient at communicating effectively with Executive level management teams
  • Proficient at discussing technical issues at a high level with both technical and non-technical end users

Relationships

  • All Asbury Dealership Support Center, Dealership Shared Services and Guest Experience Center personnel
  • All Asbury Dealership personnel

Education and Experience

  • 5+ Years IT customer support/help desk experience
  • Working Knowledge of ITIL v3 Foundations Methodology
  • Experience with ITSM solutions
  • Automotive Software experience a plus

Career Growth and Advancement Opportunities

  • Other Corporate and Dealership positions
  • IT Sr Tier 1 Technician
  • IT Tier 2 Administrator
  • IT User Provisioning 2
  • IT Security Analyst
  • IT Support Ops Supervisor

it support analyst
Asbury Automotive

www.asburyauto.com
Duluth, GA
David Hult
$5 to $10 billion (USD)
5001 to 10000 Employees
Company - Public
Vehicle Dealers
1995
Related Jobs

All Related Listed jobs

bookkeeper
Score Promotions North York 50000 - 38000 CAD ANNUAL Today

About us

Score Promotions is one of North America’s leading promotional marketing agencies. Since 2011, Score Promotions has...

Barista 30 hours Costa Tesco Harlow
Costa Limited Harlow, England 10.7 - 11.7 GBP HOURLY Today

The communication skills to strike up a good conversation with our customers daily. Starting pay of 10.70 11.70 per hour (dependent on the location of the

Weekend Housekeeping Attendant
The Bedford Swan Hotel Bedford, England 8 - 10.42 GBP HOURLY Today

Your main responsibilities will be the cleaning of bedrooms, corridors and public areas to ensure hotel quality standards are maintained whilst achieving

Administrative Assistant
NIE Networks Belfast, Northern Ireland 23000 - 29000 GBP ANNUAL Today

We provide a range of metering services including the installation, exchange and alteration of electricity meters at the request of electricity suppliers,

General Labourer
Gleampro Three Legged Cross, England 10 GBP HOURLY Today

We have 2 large units, one that we detail cars in called GleamPro Valeting & Detailing and another called Scratch Heroes where we repair and restore small area