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Part-Time IT Support – Acheson

Who we are:

We know that memories made around the campfire with friends and family last a lifetime because we do it ourselves! Our mission at ArrKann is the same as it’s been since 1977: to give our customers the exceptional service, selection, and expertise they need to embrace the RV lifestyle.

Employees tell us they like working with ArrKann because…

• We’re family-owned and operated – and have been for three generations. Our employees are like family. We’re closed on Sundays to give our staff time to spend with their loved ones and enjoy their own RV adventures!
• Our commitment to family extends to how we invest in the communities where we live and work. We sponsor events and initiatives that focus on helping families and children
• We have great people who are helpful, fun to work with, and good at what they do!

What you’ll get when you work with us:

• A career - we’ve been growing! You can find our dealerships in Carstairs, West Edmonton, East Edmonton, Calgary, and Medicine Hat and we’re always looking for amazing people who want to build a career with us
• A voice! We know our people have great ideas and valuable feedback, and we encourage everyone to share their thoughts so we can continue to deliver an even better employee and customer experience
• A supportive, team-oriented, and fun work environment, where you can feel free to be yourself
• Professional and personal development opportunities. We are always learning, and want to make sure you have the support you need to build the skills you need to grow in your career

About the role:

Reporting to the Controller, you will act as the first point of contact for users, assisting with user set-up and maintenance, and resolving IT concerns. This is a great opportunity for someone who is looking for flexible hours, a great work environment and even better people!

The selected candidate must be available on weekdays, evenings, and Saturdays but not Sundays!

Please note: the successful candidate must have reliable transportation and the ability to travel to 28712 114 Ave, Acheson, AB T7X 6E6.

Responsibilities:

User Support

• Act as the first point of contact for users and assist in resolving hardware, software, and network issues
• Set up and maintain employee workstations, and software as necessary
• Create, change, and delete user accounts as necessary
• Install, upgrade, and monitor software and hardware for optimum performance
• Use judgment in escalating larger or more complex issues to outsourced, IT consultants

System Administration

• Proactively identify potential system issues and improve system performance in conjunction with the IT System Administrator
• Maintain the security and efficiency of the network in conjunction with the IT Consultant
• Leverage vendor relationships and support to maximize product utilization
• Maintain essential applications such as the operating system, server, and email
• Ensure security through access controls and permissions
• Maintain network connectivity

Requirements:

• Related technical education
• 1-3 years of IT support experience
• Detail oriented
• Strong time management
• Problem-solving skills
• Ability to work independently and as part of a team

If this sounds like you and you are interested, we encourage you to apply! We thank all applicants for their interest however only those selected will be contacted.