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Position Title: IT Support

Location: Dallas, TX

Part time (20 hrs per week)

Job Description:

• Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers
• Installation, configuration and troubleshooting of:
• Windows OS
• Various applications
• Basic network connections
• Support/set up of audio visual equipment
• Support employee meeting setup
• Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems
• Support remote users as needed
• Maintain accurate asset inventory

Responsibilities:

• Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications and remote meeting coordination
• Responds to all queries, triaging each in a prioritized and timely manner
• Records issues in the ticketing system and escalates complex issues to appropriate 3rd level support
• Owns request tickets, performs follow-up, and ensures proper closure is reached and communicated

Qualifications:

• Two-year or Bachelor’s Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment
• PC and Windows hardware skills, network printers and computer networks.