it support analyst

it support analyst Dallas, TX

Anblicks
Full Time Dallas, TX 74944 - 48853 USD ANNUAL Today
Job description

Dallas, Texas | Part Time

Position Title: IT Support

Location: Dallas, TX

Part time (20 hrs per week)

Job Description:

  • Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers
  • Installation, configuration and troubleshooting of:
  • Windows OS
  • Various applications
  • Basic network connections
  • Support/set up of audio visual equipment
  • Support employee meeting setup
  • Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems
  • Support remote users as needed
  • Maintain accurate asset inventory

Responsibilities:

  • Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications and remote meeting coordination
  • Responds to all queries, triaging each in a prioritized and timely manner
  • Records issues in the ticketing system and escalates complex issues to appropriate 3rd level support
  • Owns request tickets, performs follow-up, and ensures proper closure is reached and communicated

Qualifications:

  • Two-year or Bachelor’s Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment
  • PC and Windows hardware skills, network printers and computer networks.

it support analyst
Anblicks

https://www.anblicks.com/
Addison, TX
$25 to $100 million (USD)
501 to 1000 Employees
Company - Private
Information Technology Support Services
2004
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