IT Support Analyst Stoke-on-Trent, England
Job description
IT Support Analyst
Alton Towers Resort, Farley Ln; Alton
Stoke-on-Trent, STAFFORDSHIRE, ST10 4DB
United Kingdom
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
We are looking for a IT Support Analyst to join our Technology team. This role will be based at our Alton Towers Resort, and reports into the IT Support Team Leader on a permanent basis.
About the Role...
Are you a tech whiz with a passion for providing top-notch technical support? Join our Technology Team and work to provide first-class support to Merlin Offices and Attractions, managing and prioritizing your workload to deliver operational excellence. As the point of escalation between the business and Merlin Technology, you'll be available to support other attractions and offices whenever called upon. Using ServiceNow, you'll identify and fix IT-related incidents, problems, and requests to agreed standards and SLAs.
Representing Merlin Technology, you'll deliver first-class technology services to all staff based within Merlin Attractions. You'll work with other IT Support Teams and the IT Support Manager to develop and improve the IT service delivered to the Merlin Business, championing and promoting service improvement on an ongoing basis to continually improve quality and user satisfaction with IT Services. As a single point of ownership for effective provision of systems and services to customers, you'll ensure appropriate OLAs/SLAs are met in all IT services. So, if you're ready to take on an exciting role in a dynamic and innovative industry, apply now to join the Merlin team!
About You...
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You will have good desktop, Hardware and Application support skills;
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Good knowledge of operation systems
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POS Support skills
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Service Now experience
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Escalation procedures
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Ability to work in a fast-paced environment
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Ability to articulate technical situations in a clear manner
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Attention to detail (Ticket information)
- Able to work outside of normal working hours when required
- ITIL Foundation would be desirable but not essential, as is;
- Digital signage support experience
- Kiosks support experience
- MS Azure Fundamentals
The Benefits…
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday including bank holidays (increasing each year, up to 33 days) and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Returning to work
As part of our approach, we welcome applications from people looking to return to work after a long career break.
We have an active Return to Work programme, which offers training, mentoring and more, to support with the transition back into working life. So, if you’ve been on a career break for any reason we can support you.
If you have any questions or if you require any adjustments due to disability or a medical condition, we'd love to hear from you at [email protected] and one of the team will get back to you as soon as possible.
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