it support analyst Peterborough, England
Job description
Location: Peterborough
Contract and Shift details: 12 month Fixed Term Contract, 37.5 hours per week, Monday to Friday
Do you have an interest in IT? Do you enjoy investigating queries and helping solve problems? Are you looking to gain further experience within a professional IT service delivery team?
We have an exciting opportunity for a Junior Desktop Support Analyst to join our friendly IT Service Delivery Team. Our business and internal IT services are growing, and we are looking for a customer focused, hard working, team player to join our busy team to provide excellent internal IT support across our global AB Agri community.
What you'll be doing:
- Provide technical IT support to AB Agri users and key stakeholders via several methods, including telephone, email, MS Teams or in person
- Desktop support including the build of new machines, hardware triage activities and maintaining conference and IT equipment in the Peterborough office
- Being hand-on support for our users and desks are equipped with necessary hardware which is installed and presented professionally (e.g. cable management), mainly in the Peterborough office.
- Install, configure, and maintain desktops, laptops, printers, and other hardware devices.
- Troubleshoot and resolve hardware and software issues related to Windows and macOS operating systems.
- Procurement and provisioning of new hardware, including mobile phones, and software
- Monitor and work within AB Agri’s ticketing system to resolve user incidents and requests, working in conjunction with the IT Shared Service Centre, Third Party Contractors, and Internal Stakeholders.
- Ensure that key administration activities associated to the Business Systems tasks are achieved and maintained, such as order processing, Joiner, Mover, Leaver activities, to comply with audit standards.
- Learn and assist in administering and maintaining user accounts and permissions in numerous applications such as Active Directory.
- Building and maintaining relationships with internal and external stakeholders.
- Proactively be involved in continuous improvement opportunities and tasks within the IT Service Delivery Team, to align with ITIL4 best practice and business demand.
- Supporting the IT Service Delivery Manager and Team Leader where necessary.
What you'll bring:
- Excellent Customer Service Skills
- Customer and quality focus – Anticipate and meet the needs of the customer
- Professionalism and communication – Excellent written and verbal communication skills. Communicate and convey information to users effectively and being cooperative.
- Problem solving and troubleshooting - being the first line of defence in addressing IT incidents and requests. Having the foresight to anticipate and address potential issues before they become issues and knowing when an issue is too serve and requires escalation.
- Excellent organisational skills and attention to detail
- Managing time effectively – Meeting deadlines and completing what is required in a timely manner
- Team Focus – Work cooperatively and effectively and helping team members
- ITIL Foundation certified or knowledge of ITIL having worked in this environment
- Keen Interest in IT and desire to develop skills and knowledge.
Rewarding your passion
When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.
About us
We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
Application Notes
We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.
When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.
Apply today or contact our recruitment team for more information.
Agencies and media sales
AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.
