IT Support (1st Line) London, England
Job description
IT Support Engineer
Employment: Full-time, permanent
Start: Immediate
The Firm:
RK is a leading law firm based in the City of London, operating in the finance, real estate, construction and private equity sectors.
RK prides itself on being a contemporary law firm with an informal, family feel. It describes itself as being hands on, having attention to detail and being collaborative.
The Role:
A new opportunity has arisen for an enthusiastic, experienced IT Support Engineer (1st/2ndline) to join us.
Reporting to the Head of IT, this is a hands-on role for an individual who enjoys working in a fast paced and challenging environment.
Key responsibilities:
The IT Support Engineer is responsible for being the first line of support in respect of IT queries and dealing with various troubleshooting issues. Supporting the IT Department in all day-to-day tasks such as:
- provide on-site support to resolve any IT issues;
- troubleshooting business applications, hardware, mobiles and printers;
- dealing with set up arrangements for new starters;
- providing IT introduction to new employees and training users when required;
- building and deploying laptops;
- monitoring the availability of essential IT systems;
- setting up IT equipment for internal meetings;
- writing, editing and revising IT guides and manuals;
- responsible for maintaining the IT assets;
- all other tasks to ensure support for the IT Department and the Firm.
The successful candidate would be expected to work on additional occasional projects.
Essential Experience and Skills:
- ability to support non-technical users and explain complex IT concepts in simple terms;
- able to work independently and proactively without or minimum supervision;
- excellent interpersonal skills;
- ability to multi-task and work with tight deadlines;
- ability to provide concise documentation;
- experience in supporting and troubleshooting of Microsoft Office (a good knowledge of Word, Excel, PowerPoint and Outlook is required);
- good knowledge of Microsoft Windows Operating Systems;
- experience in troubleshooting of MFD devices;
- experience in installing, managing and maintaining PCs and applications;
- troubleshooting basic network issues;
- experience in supporting mobile devices;
- understanding of LAN/WAN networks and protocols such as DNS, DHCP;
- troubleshoot remote access through VPN;
Desirable Experience and Skills:
- understanding of virtualised environments systems and a storage area network (SAN);
- experience in supporting Microsoft Azure Active Directory, Microsoft O365 Admin, Microsoft Endpoint Manager and Microsoft Exchange Online;
- experience in Active Directory, on-prem Exchange Server and Microsoft SCCM;
- knowledge of cloud telephony;
- experience in supporting legal applications (PMS, DMS, CMS, dictation, cost recovery systems);
- knowledge of backup solutions.
Relevant experience:
- A minimum of 12 months experience within an IT department;
- Experience within a law firm is highly desirable.
Education:
- GCSE or equivalent passes A-C grade in Maths and Educated to a University Degree Level;
- English IT qualification.
Candidate Selection:
- An external search will be conducted;
- Interviews will be conducted by the Head of IT;
- We anticipate the successful candidate to be in post as soon as available.
Key Terms of Employment:
- Salary Up to £36,000 p/a (depending on experience) with benefits;
- Pension Automatic Enrolment
- Holidays 20, rising to 25 with service;
- Private Medical Insurance after probationary period;
- Life Assurance
- Corporate gym membership and season ticket loan after probationary period;
- Other benefits and perks;
- Commencement Date Immediately;
- Probation Period 3 months;
- Notice (after probation period) 1 month.
Job Types: Full-time, Permanent
Salary: £30,000.00-£36,000.00 per year
Benefits:
- Company pension
- Gym membership
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Experience:
- IT Support: 1 year (required)
- law firm work: 1 year (required)
Work Location: Hybrid remote in London
Reference ID: RKLLPIT22
