it specialist Kitchener
Job description
IT Specialist
Office: Kitchener/Oakville
Job Summary:
The IT Specialist will work closely with the IT Manager to oversee the day-to-day IT operations. In this role you will be working with the Carlsberg IT Organization and several third parties to ensure all issues are resolved in a timely fashion
Accountabilities:
· Monitoring day to day IT Operations and Support activities.
· Oversee Tier I and Tier II support activities provided by MSPs to ensure proper and timely resolution.
· Identify, escalate, and assist in troubleshooting of critical issues with other members of IT Team or Third Parties.
· Procure and track required hardware and software.
· Perform and manage onboarding and offboarding of users.
· Assist and coordinate the installation, maintenance and upgrades of infrastructure, network, and system hardware.
· Set-up and deploy new laptops, desktops, tablets and cell phones.
Qualifications:
· A College Diploma in Information Technology, Computer Science, Business Administration, or related field required.
· 2+ years of experience in a similar role
· Firm grasp on IT infrastructure and operations best practices
· Creative problem-solving skills and critical thinking
· Good organization, time management and prioritization
· Effective communication skills, including speaking, writing and active listening.
· Consistently able to demonstrate maturity under pressure and able to perform effectively in a busy environment.
· Experience overseeing or working with third party IT organizations.
· Must be able to safely lift 20 kilograms, IT related equipment.
This is an onsite position within out Kitchener office with limited travel to Oakville Satellite Office
· Valid G driver's license to drive within Ontario, Canada
· Reliable vehicle to travel to and from work with the specified occasional travel to Oakville.
Required Behaviours at Work:
· Puts people first, supports and actively helps others
· Collaborative and inclusive when making decisions
· Challenges respectfully, holds oneself and others accountable
· Ability to build positive relationships across the organization
· Solution mindset to issues and challenges
· Results driven, able to get tasks completed, with a right the first-time mindset
· Takes personal responsibility for quality work delivered
Waterloo Brewing Ltd. is an equal opportunity employer. We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Experience:
- IT Specialist: 2 years (preferred)
Licence/Certification:
- Diploma in Information Technology (preferred)
- Valid G driver's license (preferred)
Work Location: In person
About WATERLOO BREWING
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: www.waterloobrewing.com
